LEIDY TATIANA AVILA LADINO
20 CYGNET AVENUE,VIC
Summary
Dynamic Housekeeping Supervisor with a proven track record at Veriu Group, enhancing guest satisfaction through meticulous quality control and staff training. Expert in budget administration and guest relations, I significantly improved audit scores and fostered a culture of excellence and safety. Skilled in conflict resolution and administrative oversight, I lead teams to exceed hospitality standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Veriu Group
01.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Assistant Housekeeping Manager
LUXXE Outsourced Hotel Services
04.2021 - 01.2023
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
Cleaner
Spand
02.2021 - 12.2022
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Office Administrative Assistant
Aseisa
01.2015 - 02.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Administration -
Antonio Narino University
Bogota Colombia12-2017
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Performance Improvements
- Budget Administration
- Clear Communication
- Staff Training
- Decision-Making
- Conflict Resolution
- Quality Assessment
- Administrative Oversight
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Veriu Group
01.2023 - Current
Assistant Housekeeping Manager
LUXXE Outsourced Hotel Services
04.2021 - 01.2023
Cleaner
Spand
02.2021 - 12.2022
Office Administrative Assistant
Aseisa
01.2015 - 02.2018
Bachelor of Administration -
Antonio Narino University
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