Summary
Overview
Work History
Education
Skills
Timeline
Affiliations

Leif Kelly

Ipswich,QLD

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Regional Operations Manager

Telstra
05.2023 - 12.2023
  • Managed stock control within a region with 8 stores
  • Ensure stores complied with company policies regarding stock control
  • Audited stores and monthly stocktakes
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Contributed to leadership team for implementing company policies and procedures.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.

Retail Operations Manager

Telstra Store Dubbo
02.2022 - 05.2023
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Contributed to leadership team for implementing company policies and procedures.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Buddy for other recently transitioned TLS stores
  • Coaching Retail Operations Managers in NSW Central West

RETAIL SALES CONSULTANT

Telstra Store Dubbo
11.2008 - 02.2022
  • Business Accreditation
  • Consistently reaching sales targets
  • Certificate III in Retail
  • Training colleagues in business sales and procedures
  • Managing floor staff as a senior sales member
  • Participant in Telstra future products teleconference
  • Disseminating new product information with colleagues
  • Retail sales of Telstra products and services
  • Providing whole-of-business solutions for business customers
  • Customer relations
  • Bill interpreting and problem resolutions
  • Ascertaining customers’ needs and providing solutions

TERRITORY MANAGER

Slush Puppie
11.2003 - 03.2008
  • 1,000,000 in gross sales
  • Team member of the year 2004
  • Customer growth from 30 – 140 in eighteen months
  • Sales Achievement level Silver Black ($100 000 sales in 3 month period)
  • Responsibilities:
  • Complete operating responsibility for Slush Puppie in Central West NSW area (QLD border to Cowra, Cobar to Lithgow)
  • Cold calling and product promotion
  • Installation and servicing of machines
  • Supply and delivery of product
  • Warehouse and stock management
  • Completion of relevant documentation

Education

Cert III Business -

Tafe - in The Workplace Training
07.2017 - 01.2018

Certificate III in Retail -

Tafe - in The Workplace Training, Dubbo, NSW
11.2014 - 07.2015

Certificate II, Information Technology Distinction average -

TAFE Dubbo
2007

Skills

  • Inventory Evaluation
  • Process Improvements
  • Sales Analysis
  • Sales Development
  • Inventory Control
  • Problem Solving
  • Inventory Ordering
  • Conflict Resolution
  • Stock Control
  • Customer Service
  • Order Processing
  • Staff Training

Timeline

Regional Operations Manager - Telstra
05.2023 - 12.2023
Retail Operations Manager - Telstra Store Dubbo
02.2022 - 05.2023
Tafe - in The Workplace Training - Cert III Business,
07.2017 - 01.2018
Tafe - in The Workplace Training - Certificate III in Retail,
11.2014 - 07.2015
RETAIL SALES CONSULTANT - Telstra Store Dubbo
11.2008 - 02.2022
TERRITORY MANAGER - Slush Puppie
11.2003 - 03.2008
TAFE Dubbo - Certificate II, Information Technology Distinction average,

Affiliations

  • As a results-driven professional, I excel in identifying operational inefficiencies and devising strategic solutions to enhance both personal and team productivity and effectiveness. My career is distinguished by a consistent track record of exceeding sales targets and improving service delivery across various roles.
  • At Telstra (2008-2023), my dedication to excellence was evident as I fulfilled key positions, including Business Expert and Subject Matter Expert, where I led initiatives to achieve store-specific sales goals, managed inventory, and ensured strict adherence to company policies.
  • During my tenure with Slush Puppie (2003-2008) in which I was the sole operator for the region, I spearheaded efforts that resulted in significant customer growth in the western region of NSW, achieving a remarkable $1,000,000 in gross sales over three years and expanding the customer base from 30 to 140 by strategically targeting businesses and educational institutions through cold-calling initiatives.
  • In my role as Manager at Four Square Food Mart (1997-2001), I implemented comprehensive store restructuring and heightened customer engagement strategies, which culminated in a 70% increase in gross income over three years. These positions have honed my expertise in customer service and sales, areas where I have consistently delivered outstanding results.
  • Academically, I have attained a Certificate II in Information Technology, achieving distinctions, and a Certificate III in Retail, equipping me with up-to-date and relevant skills essential for contemporary business environments.
  • I am currently undertaking informal study on AI, in particular the usage of GPT and how to apply it in a work environment.

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