Leigh Addis
WILLIAMS LANDING
Summary
Dynamic and results-driven professional with extensive experience at Coles Supermarket, excelling in staff development and inventory management. Proven ability to enhance team performance through effective training and leadership. Recognized for fostering strong customer relationships and ensuring compliance with operational standards, driving a 20% increase in customer satisfaction.
Overview
20
20
years of professional experience
Work History
Office-in-Charge
Coles Supermarket
03.2024 - 02.2025
- Ensured policies around cash handling were as per requirement
- Ensured that payroll procedures and processes were completed in a timely fashion
- Ensured cash levels of Cash Office safe and registers/self checkouts were within required levels
- Ensured health and procedures of rostering by Department managers were followed
- Ensured that team members who were resigning/terminated were acted upon as per requirement
- Established key metrics to track progress towards objectives in order to improve overall accountability.
- Handled administrative requirements, maintained records and submitted operational reports.
Duty Manager/Fresh Sales Assistant
Coles Supermarket
01.2022 - 03.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Storeman/Gap Scanner
Coles Supermarket
11.2017 - 01.2022
- Maintained a clean and clutter-free storeroom, ensuring easy access to products and adherence to safety guidelines.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Ensured correct processes on chilled department code checking was done as per requirements
- Ensured mark down processes were done as per requirement
- Ensured rotation and fill standards were met as per required
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Assistant/Duty Manager
Coles Supermarket
11.2015 - 10.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Storeman/Sales Assistant
Coles Supermarket
06.2009 - 11.2015
- Maintained a clean and clutter-free storeroom, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Effective filling of products in correct areas
- Effective procedures for promotional area
- Effective customer service support and helping customers with finding products
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
Sales Assistant/Storeman
Coles Supermarket
05.2006 - 06.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Sales Assistant
BI-LO
03.2005 - 12.2005
- Rotation of stock
- Filling of shelves
- Building of promotional areas
- customer service skills
Education
High School Diploma -
Newcastle High School
Newcastle, NSW09-2004
Skills
- Staff development
- Innovation management
- Teamwork and loyalty
- Training management
- Time management
- Reliability
- Effective communication
- Adaptability and flexibility
- Team building
- Leadership development
- Self motivation
- Time management abilities
- Adaptability
Timeline
Office-in-Charge
Coles Supermarket
03.2024 - 02.2025
Duty Manager/Fresh Sales Assistant
Coles Supermarket
01.2022 - 03.2024
Storeman/Gap Scanner
Coles Supermarket
11.2017 - 01.2022
Sales Assistant/Duty Manager
Coles Supermarket
11.2015 - 10.2017
Storeman/Sales Assistant
Coles Supermarket
06.2009 - 11.2015
Sales Assistant/Storeman
Coles Supermarket
05.2006 - 06.2009
Sales Assistant
BI-LO
03.2005 - 12.2005
High School Diploma -
Newcastle High School
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