Leigh-ann biggers
CANBERRA
Summary
Project leader with 30 years of experience in ICT, specializing in timely and budget-compliant delivery of large-scale projects. Proficient in managing multidisciplinary teams and cultivating stakeholder relationships to drive project success. Strong expertise in agile methodologies and change management for effective project execution.
Overview
26
26
years of professional experience
Work History
Senior IT Project Manager
DEPARTMENT OF FOREIGN AFFAIRS and TRADE
Canberra
07.2023 - Current
- As Project Manager, responsible for leading a multi-disciplinary team including a contracted vendor to deliver the EDRMS Content Manager upgrade and application replication redesign project deploying globally to over 220 datasets.
- Coordination of the infrastructure uplifts, database and code remediation and deployments through the environments following Change and Release Management Processes.
- Manage a proof of concept for Cloud Hosting options for EDRMS.
- Manage the vendor procurement and contract activities and the monthly budget forecasting, reporting and capital bids for the project.
- Maintain the project schedule ensuring delivery stays within agreed timelines and report and manage any slippages appropriately.
- Run agile ceremonies such as daily stand-ups, sprint planning, refinement and retrospective sessions with the team and manage the Azure DevOps Board for the project.
- Provide weekly status reports and attend the Project Board meetings to represent project delivery updates or decision requests/exception reports as required.
- Complete PMO artefacts required during project SDLC (eg project initiation documents and plans, exception reports, closure reports, transition to service etc).
Senior IT Project Manager/Delivery Manager
Chalfont Consulting - DEPARTMENT OF FOREIGN AFFAIRS and TRADE
10.2022 - 06.2023
- Responsible for leading a multi-disciplinary team to deliver the CRM upgrade for the Consular Information System for the Legacy Platforms Refresh project using agile delivery practices.
- Coordination of the associated infrastructure uplifts, database and code remediation and deployments through the environments.
- Responsible for leading a multi-disciplinary team to deliver the CRM on-premise upgrade for the Consular Information System for the Legacy Platforms Refresh project using agile delivery practices.
- Run agile ceremonies such as daily stand-ups, sprint planning and retrospectives with the team and manage the Azure Devops Board for the project.
- Provide weekly status reports and attend project and Business meetings to represent the project delivery updates.
Senior IT Project Manager/Delivery Manager Java Risk Systems
DEPARTMENT OF HOME AFFAIRS (HA)
04.2017 - 10.2022
- Responsible for delivery of ICT projects using both the department’s traditional waterfall methodology and agile delivery methodology according to Business set priorities.
- Leading a team of multi-disciplinary professionals including Java developers, Business Analysts and Testers delivering new capabilities and BAU enhancements and application/production support.
- Coordinating the environment build and deploy configurations ensuring correct alignment with integrated systems and delivery cycles and scheduled sprints.
- Liaise and engage regularly with stakeholders such as Product Owners, Release and Change Management, Integration services and Middleware/Mainframe and database teams etc.
- Ensure technical delivery aligns with allocated budget.
- Utilise the appropriate departmental project governance and processes and toolsets throughout end-to-end delivery including regular project status reporting.
Service Delivery Manager
DEPARTMENT OF IMMIGRATION AND BORDER PROTECTION (DIBP)
09.2015 - 04.2017
- ICT Change and Release Manager for the CIE Programme managing builds through the lower environments and managing deployments into Production via the change management process.
- Facilitating system integration and user acceptance testing endorsements.
- Create and maintain project and release plans.
- Development of change and release process documentation for the Programme.
- Development of Programme Security accreditation, including facilitating the security risk assessment (SRA) and treatment plan, development of the security risk management plan (SRMP) and security architecture documentation to obtain Authority to Operate.
- Environment management, undertaking approval processes for data migrations and use of Production data in non-production environments.
- Delivery management activities supporting the Programme such as generic service account creation, provisioning of staff onto relevant system development life cycle tools (SM9 and ALM), maintaining an issue register.
- Directing and coordinating quality assurance practices and systems.
- Responsibility for continuous improvement processes within the Programme.
Director, ICT Client Services Section
DEPARTMENT OF FOREIGN AFFAIRS & TRADE
10.2012 - 03.2015
- Management of several teams providing ICT Helpdesk services via the Global Support Centre, Print & Graphic Design services and Reception, Conference and Switchboard services to DFAT clients in over 125 diplomatic & aid programme posts worldwide.
- Provision of Ministerial and VIP premier ICT support services, including telecommunications, equipment installations at Commonwealth Parliamentary Officers, Electoral Offices and Parliament House.
- Provision of ICT services to 50 government partner agencies both onshore and offshore under an ICT Services Memorandum of Understanding. Includes relationship management, provisioning of ICT equipment, ICT support services, MOU and Service Catalogue management and initiation of work take-on activities.
- Directly responsible for an operational budget of more than $4M per annum with further budgetary responsibilities for capital hardware procurements.
- Demonstrated leadership proficiencies through shaping strategic thinking, achieving results, cultivating new employees, and managing change.
- Prepare and present written presentation briefs to meet Parliamentary & Senate requirements.
Director, Border Mainframe Support Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
03.2011 - 10.2012
- Leading a team of specialist ADABAS Natural mainframe developers supporting the Departments visa processing and border systems and applications.
- Led a successful financial bid to fund the proof-of-concept work for the implementation of NaturalONE and Natural for AJAX as a method to modernise existing mainframe applications without restructuring source code and create web-based user screens.
- Development of data flows to the data warehouse and the client data hub.
Director Risk Fraud and Analytics Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
11.2011 - 04.2012
- Leading a team of business analysts, architects, project managers and business staff, developing advanced entity-matching, cross-referencing and network analysis capabilities that maximise value from data collected and stored in departmental systems.
- Provide investigative tools and an alert raising functions for investigators and integrity officers that would be incorporated into visa processing and border systems, alerting officers to adverse connections between entities as they occur.
- Responsible for the Next Generation Border Systems project delivering an enterprise-strength analytics platform offering a centralised environment for data mining activities and improved DIBP network connectivity.
Acting SES Band 1, Assistant Secretary, Border Case Systems Branch
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
03.2011 - 05.2011
- Leading the delivery of the Border Case Systems Branch, including Border Mainframe Systems Support, Border Midrange Systems Support and Seibel Development and Support.
- Leading branch staff in the implementation of changes necessary to align with the department’s strategic direction.
- Developing strategies and opportunities that implement the broader Whole of Government ICT agenda.
- Act as the primary liaison officer for all telecommunications licensing and frequency management matters with national and international agencies.
- Participate as a member of the Production Systems Board, responsible to the Systems committee for the effective management of systems and delivery of IT projects.
Director Change Configuration & Release Management Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
04.2010 - 03.2011
- Change Management - Ensure all IT hardware and software changes are assessed, approved, implemented, and reviewed in a controlled manner.
- Responsible for leading the Change Advisory Board (CAB and eCAB).
- Report on Change and Configuration activities.
- Standardise and continually improve the operational process and workflows in Change Management within DIBP and all external service providers.
- Configuration Management - Establish Configuration Management process capability to maintain and continually improve the information on and accuracy of Configuration Items and their relationships within the CMDB. Project Sponsor for the Configuration Management project.
- Release Management - Responsible for technical Releases including scheduling, release and deployment activities/run sheets and management of the non-production environments including incident and availability management.
- Responsible for Technical Forum/CAB.
- Data Management - Ensure effective data governance through establishment of data management plans for identified projects and business as usual.
Director Mainframe Operations Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
04.2006 - 04.2010
- Leading several technical teams, including Mainframe Technical Services, Database Support, Environment Management Group, Release and Deployment and ICSE Contact Centre.
- Maintain currently service capability including maximising Production availability, performance reporting, maintain application integrity and management reporting.
- Improve service capability as a member of the Change Project Steering Committee and improving production support and Contact Centre processes.
- Maintain the non-production mainframe and server environments and the delivery of code through the environments under strict configuration management.
- Implementation of a release management capability for the section.
Acting SES Band 1, Assistant Secretary, Security & IT Production Services Branch
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
09.2009 - 03.2010
- Leading the delivery of Branch ICT and Security services, including IT Security, Protective Security, Mainframe Operations Support, Change, Configuration and Release Management, Midrange Systems Operations Support and IT Continuity Management.
- Leading Branch staff in the implementation of changes necessary to align with the department’s strategic direction.
- Developing strategies and opportunities that implement the broader Whole of Government ICT agenda.
- Participate as a member of the Common Services Board, responsible to the Systems committee for the effective management of systems and delivery of IT projects.
Manager Technical Support ICSE Application and Technical Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
06.2003 - 04.2006
- Responsible for supporting the underlying systems used to fulfil DIBP’s client and corporate objectives including infrastructure support to other systems such as e-Business.
- Technical release management including release planning, statements of requirement and work, release schedules, task scheduling, resource requirements, contingency/rollback planning and post implementation reviews.
- Technical environment configuration including managing code builds and reference data migrations, documentation of configurable items, software upgrades.
- Technical support, providing production support, approve system change requests and Production Control/scheduling.
- Staff Management, training, mentoring, development, and task allocation.
Build & Release Manager ICSE Application Development Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
06.2001 - 06.2003
- Application builds, preparation of runtimes in a client/server environment.
- Repository Administration, object migration, backup repository configuration, access administration.
- Environment configuration, PC imaging, Server Administration (NT and AIX), software upgrades and testing.
- Development of release implementation and build plans.
- Working closely with the service provider, CSC for distribution of client code to servers onshore and offshore.
- Advisory role for Business for technical release issues.
Technical Officer Standards and Data Management
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
02.2000 - 06.2001
- Undertake complex tasks and projects that specify and deploy principles and practices relating to corporate data management and standards and promoting data accuracy and data quality.
- Research and analysis of data models, management of data standards etc.
- Processing and approval of Data Definition Change Proposals.
Education
Diploma - Information Technology
Northern Territory University
01-1998
Skills
- IT project and delivery management
- Service management
- Strategic planning
- Team leadership
- Client relations
- Results orientation
- Stakeholder engagement
- Vendor relations
SECURITY CLEARANCE
- NV2 clearance held with Department of Foreign Affairs and Trade.
Timeline
Senior IT Project Manager
DEPARTMENT OF FOREIGN AFFAIRS and TRADE
07.2023 - Current
Senior IT Project Manager/Delivery Manager
Chalfont Consulting - DEPARTMENT OF FOREIGN AFFAIRS and TRADE
10.2022 - 06.2023
Senior IT Project Manager/Delivery Manager Java Risk Systems
DEPARTMENT OF HOME AFFAIRS (HA)
04.2017 - 10.2022
Service Delivery Manager
DEPARTMENT OF IMMIGRATION AND BORDER PROTECTION (DIBP)
09.2015 - 04.2017
Director, ICT Client Services Section
DEPARTMENT OF FOREIGN AFFAIRS & TRADE
10.2012 - 03.2015
Director Risk Fraud and Analytics Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
11.2011 - 04.2012
Director, Border Mainframe Support Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
03.2011 - 10.2012
Acting SES Band 1, Assistant Secretary, Border Case Systems Branch
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
03.2011 - 05.2011
Director Change Configuration & Release Management Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
04.2010 - 03.2011
Acting SES Band 1, Assistant Secretary, Security & IT Production Services Branch
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
09.2009 - 03.2010
Director Mainframe Operations Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
04.2006 - 04.2010
Manager Technical Support ICSE Application and Technical Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
06.2003 - 04.2006
Build & Release Manager ICSE Application Development Section
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
06.2001 - 06.2003
Technical Officer Standards and Data Management
DEPARTMENT OF IMMIGRATION & BORDER PROTECTION
02.2000 - 06.2001
Diploma - Information Technology
Northern Territory University