Leigh-Anne Mirowska

• Ordering stock.
• Wage, food, and other expenses cost control.
• Clear and consistent communication with management and staff.
• Training staff.
• Maintaining standards with the front and back of house.
• Book it now, knowledge, and experience to maximize bookings.
• Event coordinator.

• Excellence in the delivery of customer service and kitchen operations to enhance the guest experience.
• Managed recruitment and training of staff to meet operational needs.
• Oversaw ordering and cost control, optimizing budget management.
• Cellar management, ensuring proper inventory and storage conditions.
• Conducted financial recordings and processed wages for accurate payroll.
• Planned special events, coordinating catering and logistical details.
• Maintained compliance with local health, liquor, fire, and building codes.
• Developed client relationships to foster satisfaction and encourage repeat business.

Analyzed customer feedback surveys to identify improvement opportunities.

• Supervised accurate cash handling procedures for all transactions.
• Managed disciplinary actions for employees violating company policies.
• Conducted regular inventory audits to maintain optimal stock levels.
• Monitored inventory to guarantee product availability for customers.
• Scheduled daily shift rotations for a team of up to 15 employees.
• Implemented quality assurance measures to uphold service delivery standards.

• Monitoring three different Qantas Club lounges: Domestic, Business and Chairman's.
• Coordinated team activities and delegated tasks to ensure efficient completion of tasks.
• Held daily team start meetings to review daily focus, stretch and give updates.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Reviewed customer service audits and implemented strategies to improve customer satisfaction ratings.
• Conducted regular performance reviews to assess individual team member progress.
• Maintained a positive work environment that promoted collaboration between team members.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Ensured compliance with all safety regulations in the workplace.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Collaborated with other departments to ensure alignment of goals across teams.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Fostered a culture of continuous improvement, encouraging innovation and efficiency.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Oversaw training and development programs to enhance team skills and knowledge.
• Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
• Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
• Facilitated team meetings to discuss targets, strategies, and address any issues.
• Managed conflict resolution within the team to maintain a positive work environment.
• Maintained open lines of communication with senior management, reporting team progress and challenges.