Leigh Caldwell Boland
Perth,WA
Summary
Adept at machine operation and fostering teamwork, I enhanced productivity and safety at Alcoa by implementing rigorous cleanliness standards and quality assurance practices. My leadership at Bar One Racing led to improved call handling efficiency, demonstrating my strong work ethic and ability to train and coordinate teams effectively. Quality assurance at Anord Mardix was such a valuable trait instilled in me in my first job, this quality will stay with me forever.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Worker
Alcoa
02.2024 - 07.2024
- Operated heavy machinery including Forklift and Crane to move and clean smelting crucibles in the casthouse area of the plant, with temperatures exceeding 500 degrees Celsius.
- Adhered to workplace guidelines while using power tools and heavy equipment to ensure minimal chance of risk and injury to myself and my team mates.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Demonstrated effective use of communication and hand signals at a safe distance to direct heavy machinery in potentially hazardous blind spots.
Call Center Supervisor
Bar One Racing
03.2020 - 02.2024
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained new members of staff usually with little to no experience about the gambling industry and how to operate our till system in the correct and efficient way, while giving instruction on how to conduct correct mannerisms and how to deal with customer queries politely and professionally.
- Making sure that all customer escalations are met with a calm and reassuring tone and always make sure that the outcome of the problem is solved and the customer leaves the conversation satisfied and compensated for their inconvenience.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
Production Worker
Anord-Mardix
08.2018 - 01.2020
- Executed the building of crucial power panels using the Anord Mardix brand, catering to leading organizations including Microsoft and Intel.
- Read drawings accurately and assemble panels systematically using various tools including drills, hammers, spacers, and torque wrenches.
- Given quality control responsibility after successful probation period, securing panels and inspecting for production errors to ensure pristine condition prior to site delivery.
Education
QQI Level 5 Distinction - Travel And Tourism
O'Fiaich Institute of Further Education
Dundalk, County Louth, Ireland 06.2018
Skills
- Workplace Cleanliness
- Product Inspection
- Hand tools
- Materials Handling
- Machine Operation
- Safety Management
- Quality Assurance
- Lockout and tagout procedures
- Equipment Troubleshooting
- Positive Attitude
- Teamwork and Coordination
- Strong Work Ethic
Certification
- MSMPER200 Work in accordance with an issued permit.
- MSMPER202 Observe permit work.
- MSMPER205 Enter confined space.
- MSMWHS217 Gas test atmosphere .
- RIIWHS202E Enter and work in confined spaces.
- RIIWHS204E Work safely at heights.
- CPCWHS1001 Prepare to work safely in the construction industry.
Timeline
Production Worker
Alcoa
02.2024 - 07.2024
Call Center Supervisor
Bar One Racing
03.2020 - 02.2024
Production Worker
Anord-Mardix
08.2018 - 01.2020
QQI Level 5 Distinction - Travel And Tourism
O'Fiaich Institute of Further Education
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