Leigh Delaney
Robina,QLD
Summary
Personable and dedicated Access Assessor with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients, team members and external stakeholders. Motivated to maintain customer satisfaction and contribute to scheme integrity. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and career progression.
Overview
29
29
years of professional experience
Work History
Access Assessor
National Disability Insurance Agency
Robina, QLD
06.2021 - Current
- Making decisions in accordance with policy and legislation
- Responding to email and phone enquiries regarding eligibility and access
- Record keeping and data entry
- Reviews
- Supporting procedures to maintain overall data integrity.
Medibank Customer Sales Consultant
Medibank
Robina, QLD
01.2019 - 01.2020
- Customer Service and Sales
- Understand and recognise document integrity for referrals to management.
- Building and maintaining customer relationships
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Varsity College Teacher Aide
Varsity College
Varsity Lakes, QLD
01.2017 - 01.2019
- Assisting students with disabilities and behavioural needs
- Supporting staff and students
- Implementing support strategies
Customer Service
Dog and Parrot Tavern Bistro
Robina, QLD
01.2013 - 01.2016
- Responsible service of alcohol
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained dining and food service areas to maximize safety and cleanliness.
Administration Officer
Upper Coomera State College Administration
Upper Coomera, QLD
01.2010 - 01.2013
- Senior and, Administration - Student and parent enquiries - First aid assistance - Maintain school records - New enrolments
- Generated and sent customer invoices, submitted payments and updates accounts.
- Set appointments and managed meeting schedule.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
Customer Service Advisor
Centrelink
Tweed Heads, NSW
01.2006 - 01.2010
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Collaborated with other agencies.
- Maintained an up to date understanding of policies, procedures and legislations.
Front End Co-ordinator
Officeworks
Southport, QLD
01.2002 - 01.2006
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated and authenticated returns, exchanges and voids.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Travelling Overseas
Hospitality Work
01.1999 - 01.2002
- Travel and work throughout Europe
Cosmetic Counter Manager
David Jones Department Store
Robina, QLD
01.1995 - 01.1999
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Midwifery -
Southern Cross University
01.2020
Certificate III in Education Support -
01.2018
Preparing for Success – -
Southern Cross University
01.2014
Certificate in Retail Operations Certificate II in Retail Operations -
01.1997
Diploma of Applied Science and Beauty Therapy -
01.1995
Skills
- Computer Skills
- Relationship Building
- Friendly, Positive Attitude
- Active Listening
- Organizational Skills
- Critical Thinking
- Data Management
- Customer Service
- Problem Resolution
- Team Building
References
Referees:
Georgia Rae Team Leader 0417 428 723
Jacq Fleming Previous Team Leader 0436 921 421
Timeline
Access Assessor
National Disability Insurance Agency
06.2021 - Current
Medibank Customer Sales Consultant
Medibank
01.2019 - 01.2020
Varsity College Teacher Aide
Varsity College
01.2017 - 01.2019
Customer Service
Dog and Parrot Tavern Bistro
01.2013 - 01.2016
Administration Officer
Upper Coomera State College Administration
01.2010 - 01.2013
Customer Service Advisor
Centrelink
01.2006 - 01.2010
Front End Co-ordinator
Officeworks
01.2002 - 01.2006
Travelling Overseas
Hospitality Work
01.1999 - 01.2002
Cosmetic Counter Manager
David Jones Department Store
01.1995 - 01.1999
Bachelor of Midwifery -
Southern Cross University
Certificate III in Education Support -
Preparing for Success – -
Southern Cross University
Certificate in Retail Operations Certificate II in Retail Operations -
Diploma of Applied Science and Beauty Therapy -
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