Leigh Higham
Five Dock
Summary
Dynamic Hospitality Manager with proven expertise at Christopher's Cake Shop, excelling in stock management and customer service. Skilled in POS software and relationship building, I consistently enhance product presentation and drive sales through effective upselling techniques. Committed to fostering a motivated team in a fast-paced environment, ensuring operational excellence and customer satisfaction.
Legally qualified with:
- FOOD SAFETY SUPERVISOR CERTIFICATE
-CERTIFICATE III IN RETAIL OPERATIONS
And can provide required documents.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
Christopher's Cake Shop
06.2019 - Current
- Managed Store
- Creating Rostering
- Managed Stocktake and Ordering
- Supervising staff and employees
- Experienced in making Coffee
- Cleaning all aspects of store
- Training new employees
- Customer Service
- Managing of online orders and phone calls from customers
- Partaking in management meetings
- Working in a fast-paced environment
- Organisation of products on display
- Utilised POS system
- Cash handling and Card payments
- Opening and closing of store (cleaning, set-up, etc)
- All rounder, taking on any challenges required
- Maintained knowledge of current sales and promotions
-Food Safety Supervisor (Certificate can be provided)
Skills
- - POS Software
- - Creative thinking
- - Money management
- - Relationship Building
- - Product presentation
- - Product promotion
- - Skilled Barista
- - Rostering Manager
- - Management of establishment
- - Stocktake and Ordering Management
- - Communication
- - Problem Solving abilities
- - Continuous Improvement
- - Store maintenance
- - Customer Service
- - Adaptability
- - Punctual and reliable
- - Upselling techniques
- - Sales and promotions
- - Food Safety Supervisor
- - Certificate III in Retail Operations
Timeline
Hospitality Manager
Christopher's Cake Shop
06.2019 - Current
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