Leigh Morris
Jordan Springs,New South Wales
Overview
5
5
years of professional experience
Work History
Club Attendant
St Marys Rugby League Clu
St Marys, Nsw
05.2022 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Club Supervisor
Springwood Sports Club
Springwood , Nsw
02.2019 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
2IC Manager
Blaxland Tavern
Blaxland, NSW
03.2016 - 03.2019
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
Education
Burwood Girls High School
Croydon, NSW10.1990
Skills
- Natural Resources
- Event Organization
- Special Assignments
- Work Coordination
- Administrative Support
- Multitasking Abilities
- Bank Deposits
- Customer Satisfaction Promotion
- Problem Detection and Resolution
- Customer Relations
- Critical Thinking
- Service Quality
- Customer Inquiries
- Attentive Service
- Clerical Support
- Guest Experiences
- Complex Problem-Solving
- Active Learning
- Customer Deliveries
- Hospitality Management
- Business Operations
- Daily Reports
- Accounts Payable and Accounts Receivable
- Conflict Resolution
- Financial Records
- Weekly Payroll
- Order Following
- Guest Satisfaction
- Payment Collection
- POS Systems
- Beer Keg Replacement
- Special Requests
- Shipment Processing
- Team Communication
- Cooperative and Good Natured
Timeline
Club Attendant
St Marys Rugby League Clu
05.2022 - Current
Club Supervisor
Springwood Sports Club
02.2019 - 06.2021
2IC Manager
Blaxland Tavern
03.2016 - 03.2019
Burwood Girls High School