Leigh Payne

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Helping customer to choose a new item in accordance to there needs and budget .

Opening and closing of store

Banking

Hiring and training of team members

Reporting and accounting and reaching kpi,s

Merchandising stock to appeal to customers

• Accepted and completed cash, check and credit card payments.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Fostered relationships with customers to expand customer base and retain business.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Received and processed product returns, including coordinating disposal of defective or broken items.
• Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
• Processed orders through company system and coordinated product deliveries.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Highlighted target products with eye-catching signs, displays and shelf positions.
• Helped customers by answering questions and locating merchandise.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed all company policies, rules and procedures to promote company goals and maintain safety.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Accepted and completed cash, check and credit card payments.
• Answered incoming telephone calls to provide store, products and services information.
• Fostered relationships with customers to expand customer base and retain business.
• Built and maintained relationships with peers and upper management to drive team success.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Highlighted target products with eye-catching signs, displays and shelf positions.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.

• Trained new employees in operational procedures and modeled duties for front and back house positions.
• Rang up orders on cash register to process cash, credit card and personal check payments.
• Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
• Operated industrial dishwasher to wash glassware and utensils.
• Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
• Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
• Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
• Took inventory of supplies and equipment and placed new orders to maintain stock levels.
• Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
• Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
• Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
• Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
• Trained, managed and motivated employees to promote professional skill development.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.