Leigh Phan
Melbourne,VIC
Summary
Accomplished Banking Customer Service Representative at Commonwealth Bank, adept at fraud prevention and enhancing customer satisfaction. Leveraged problem-solving skills and strong communication to build client trust. Proven track record in retail and warehousing, demonstrating adaptability and a fast-learning ability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
Commonwealth Bank
03.2024 - Current
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
Retail Sales Associate
Sunglass Hut
11.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Warehouse Worker
Perspective Recruitment
03.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 20KG pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Sales Representative
Surge Direct
02.2023 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Warehouse Worker
TRP Agency
11.2022 - 01.2023
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Optimized storage space, rearranging items to better utilize available square footage.
Retail Assistant
Kmartcorp
08.2022 - 11.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Highschool Graduate -
Caroline Chisholm Catholic College
Braybrook, VIC12-2020
Skills
- Customer Service & Sales
- Banking & Financial Services (Commonwealth Bank)
- Retail Operations
- Warehousing & Logistics
- Communication & Team Collaboration
- Problem Solving & Adaptability
- Fast Learner with Strong Work Ethic
- Client confidentiality
Certification
- Self defence Certification
- Student leadership Award
- Resilient family certification
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Banking Customer Service Representative
Commonwealth Bank
03.2024 - Current
Retail Sales Associate
Sunglass Hut
11.2023 - 02.2024
Warehouse Worker
Perspective Recruitment
03.2023 - 08.2023
Sales Representative
Surge Direct
02.2023 - 03.2023
Warehouse Worker
TRP Agency
11.2022 - 01.2023
Retail Assistant
Kmartcorp
08.2022 - 11.2022
Highschool Graduate -
Caroline Chisholm Catholic College
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