Leigh Piper
SAWYERS GULLY,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Site Supervisor Purchasing
HealthShare NSW
10.2021 - Current
- Convene interview panels: cull applications, write interview questions, convene panels, and conduct interviews, perform reference checks, inform successful candidates, and provide feedback to unsuccessful candidates
- Attended customer and stakeholder meetings to provide feedback and education
- Performance Management: Provide support and ongoing training to allow staff to reach their potential
- Document measures taken and link in with Human Resources to develop and conduct Performance Improvement Plans
- Sick Leave Management: review staff sick leave occurrences and manage in accordance with Sick Leave Management Policy
- Conduct regular review of quality and effectiveness of the Newcastle team, listen to feedback provided by staff and state-wide manager, collaborate with team leaders and subject matter experts to understand requirements, and take action to drive and implement change
- Manage the purchasing team in SCN, promoting a customer-focused culture and ensuring KPIs are met
- Supervision of staff and team leaders, including rostering, leave management, employee-related issues, conflicts, and disputes
- Conduct performance and talent reviews and provide coaching to staff to assist them in reaching their goals
- Engage with staff, be present and available: team meetings, project meetings, one-to-one catch-ups, Teams channel, regular floor-wide meetings, and skip catch-ups
- Provide sponsorship for projects and initiatives developed by team leaders, monitoring completion and implementation.
Business and Reporting Officer
HealthShare NSW
03.2020 - 10.2021
- Schedule reports to run in Oracle, such as Expenditure Watch, B2B Detailed Utilisation, Purchase Orders without Requisition, and AP Detailed Invoices on Hold, Detailed Invoices on Hold, Purchasing Statistics Report
- Use functions in Excel such as filters, formulas, and pivot tables to extract data to build reports for state-wide manager
- Audit data to confirm buyers are compliant with purchasing processes, for example, 2-way matching, purchase orders without requisitions, and purchase orders built as per approved requisitions
- Provide feedback to team leaders and site managers regarding audit compliance
- Prepare audit reports for external auditors and answer any relevant questions.
Team Leader
HealthShare NSW
09.2010 - 03.2020
- Develop and document procedures
- After the transition from 11i to R12, I was responsible for reviewing the entire hold management program for all purchasing facing holds, developing, and documenting all the processes, and then providing staff training across both service centres
- Provide feedback to staff; ensure staff receive regular feedback, both positive and constructive
- Catch up with staff monthly to formalise feedback
- Training and Education: Provide staff training in Oracle, HealthRoster, and Supply Chain Operations processes and procedures
- Performance appraisals (explain the process to staff, provide ongoing support to staff to complete their appraisal, appraise staff’s performance, complete appraisal documents, record appraisal dates in StaffLink, and file documents in the personnel file)
- Onboarding of new staff members (provide staff with a site tour, complete paperwork, explain HealthShare’s code of conduct and core values, and provide training in HealthShare’s systems and policies)
- Brainstorm ideas with the team to receive feedback on current strategies, challenges, and ideas for improvement
- Participate in team leader meetings by expressing ideas or concerns, actively listening to the group, and making suggestions where appropriate
- Prepare state-wide hold analysis reports for the Purchasing Operations Manager
- Supervision of staff
- Analyse held data (issues preventing an invoice from matching a purchase order) using Oracle R12 and Excel to determine trends and spikes
- Resolve complaints and escalate issues from customers (health agencies, vendors, and internal departments)
- Review holds volumes for each customer to determine workload levels, allocate resources to maintain key performance indicators, and prevent stoppages of supplies
- Provide information and education regarding hold resolution, policies, and procedures to both internal and external customers
- Monitor workloads and discuss with team leaders and the site supervisor to ensure resources are distributed effectively across the department, maintaining service delivery needs for all teams
- Report any concerns to the site supervisor or operations manager in a timely manner, and where appropriate, provide and implement solutions to ensure service delivery is not compromised
- Enter staff rosters into the health roster
- View staff leave occurrences and run reports in StaffLink.
Purchasing Officer
HealthShare NSW
05.2009 - 08.2010
- Build and place purchase orders using Oracle in accordance with the NSW Health Purchasing and Supply Manual and HS policy and procedure
- Source goods and services using applications such as Smart Buy, NSW Buy, Google, and order history in Oracle
- Document information in accordance with HSS policy in logs and spread sheets
- Liaise with clients and vendors using email, phone, and fax
- Expedite orders
- Action quantity hold reports/pricing hold reports
- Report issues to my team leader in a timely manner
- Negotiating with suppliers to attain the best price and minimise costs to the company
Education
2023
Shine Program -
HealthShare
2022
Equine Body Worker Certification -
Equinology
2020
Equine Sports Massage -
Equestricare
2018
Diploma of Equine Therapeutic Acupuncture -
International College of Equine & Canine Therapies
2017
People Management Skills Program -
HealthShare
2015
Level 1 General Equestrian Coach -
Equestrian Australia
2013
Diploma of Government Procurement - undefined
St George TAFE
2012
Leading Teams Seminar -
NSW Health
2012
Fish For Leaders -
HealthShare:
2011
Introductory Equestrian Coaching -
Equestrian Australia
2011
Cert III in Customer Contact -
SUGAR
2009
Certificate 4 Business Management - undefined
Maitland TAFE
2009
Foundation Certificate in Equine Touch Massage - undefined
2009
University of Newcastle - Open Foundation
2003
Horse Industry Practice Certificate III - undefined
Kurri Kurri TAFE
2000
Certificate in Animal Science Studies -
Kurri Kurri TAFE
1998
Skills
- Staff Management
- Purchasing and Procurement
- Leadership
- Mentoring
- Training and Development
- People Management
- Hiring and Onboarding
- Process Development and Streamlining
Timeline
Site Supervisor Purchasing
HealthShare NSW
10.2021 - Current
Business and Reporting Officer
HealthShare NSW
03.2020 - 10.2021
Team Leader
HealthShare NSW
09.2010 - 03.2020
Purchasing Officer
HealthShare NSW
05.2009 - 08.2010
Shine Program -
HealthShare
Equine Body Worker Certification -
Equinology
Equine Sports Massage -
Equestricare
Diploma of Equine Therapeutic Acupuncture -
International College of Equine & Canine Therapies
People Management Skills Program -
HealthShare
Level 1 General Equestrian Coach -
Equestrian Australia
Diploma of Government Procurement - undefined
St George TAFE
Leading Teams Seminar -
NSW Health
Fish For Leaders -
HealthShare:
Introductory Equestrian Coaching -
Equestrian Australia
Cert III in Customer Contact -
SUGAR
Certificate 4 Business Management - undefined
Maitland TAFE
Foundation Certificate in Equine Touch Massage - undefined
University of Newcastle - Open Foundation
Horse Industry Practice Certificate III - undefined
Kurri Kurri TAFE
Certificate in Animal Science Studies -
Kurri Kurri TAFE
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