Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline

Leigh Wilby

Crows Nest

Summary

Successful, industry regarded senior manager, acknowledged for ability to develop, innovate and manage solutions that deliver upon business objectives, on time and on budget. Consistently demonstrated experience in strategic design and operational business management of both national and international commercial ventures.


Commercially astute, with proven experience in expanding learning and business solutions into Australasia and other global regions: EMEA, North and Central America and ASIA, including commercial management and national expansion of a startup Workplace Relations business.


More than twenty years’ experience managing programs and high stakes projects and developing business solutions in the education, professional and financial services industries. Ability to structure, lead and drive high performing teams through collaboration, coaching and positive performance management strategies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Head of Student and Program Administration

UNSW College
11.2020 - Current

Company: UNSW College is an innovative leader within the education sector, providing schools and students with tools to unlock potential, drive academic success and transform lives. UNSW College offers world-leading Diploma programs, Foundation programs and English courses that are a direct pathway to all degree programs at UNSW


Key Achievements

  • Implementation of a new Timetable and Class Allocation solution
  • Implementation of My eQuals Tertiary Credentials Platform
  • Learning Management System Review (Options Report for Executive)
  • Project management of Hybrid Teaching Project
  • Key stakeholder for HEP Program: HEP policy and procedure review, Student Management System project, rebrand project
  • Deployment of Moodle Enhance Project (upgraded theme, UI and branding)
  • Deployment of Exam Management Portal (Safe Exam Browser)
  • Return to Campus planning and implementation from 2020 to 2023
  • Internal enquiries process review (to improve student support across functional teams): risk assessment, training guides, SharePoint reference sites, cross training across teams
  • Responsible for: Enrolments, Assessments and Results and Academic Award Publishing, Exam Delivery, LMS Admin and Support, Timetabling, Program Administration, Teaching Services, Student Information Systems Support

Head of Student and Program Administration

UNSW College
11.2020 - Current

Company: UNSW College is an innovative leader within the education sector, providing schools and students with tools to unlock potential, drive academic success and transform lives. UNSW College offers world-leading Diploma programs, Foundation programs and English courses that are a direct pathway to all degree programs at UNSW


Key Achievements

  • Implementation of a new Timetable and Class Allocation solution
  • Implementation of My eQuals Tertiary Credentials Platform
  • Learning Management System Review (Options Report for Executive)
  • Project management of Hybrid Teaching Project
  • Key stakeholder for HEP Program: HEP policy and procedure review, Student Management System project, rebrand project
  • Deployment of Moodle Enhance Project (upgraded theme, UI and branding)
  • Deployment of Exam Management Portal (Safe Exam Browser)
  • Return to Campus planning and implementation from 2020 to 2023
  • Internal enquiries process review (to improve student support across functional teams): risk assessment, training guides, SharePoint reference sites, cross training across teams
  • Responsible for: Enrolments, Assessments and Results and Academic Award Publishing, Exam Delivery, LMS Admin and Support, Timetabling, Program Administration, Teaching Services, Student Information Systems Support

Manager – Education Projects

UNSW College
02.2019 - 10.2020
  • Responsible for the effective and efficient management of a range of specific, high value strategic programs and projects and initiatives across the UNSW College.
  • Provided strategic input into strategic and operational planning processes & in the development & delivery of initiatives that enhanced the performance of the Education Group.
  • Identified and developed innovative and pragmatic solutions for complex operational and service delivery challenges that support the organisation’s strategic direction.
  • Successful project management of: FS2020, AELP Curriculum Upgrade, Multimedia Studio, Process Mapping baseline, STEM Diploma Academic Program Review, Online Transition Program
  • Project implementation of Genesys Cloud virtual call centre
  • Development of commercial value benefits analysis tool and other critical business tools
  • Established an informal coaching program for Academic management team on Business Case development and project management and created a Project Community of Practice

Manager – Education Projects

UNSW College
02.2019 - 10.2020
  • Responsible for the effective and efficient management of a range of specific, high value strategic programs and projects and initiatives across the UNSW College.
  • Provided strategic input into strategic and operational planning processes & in the development & delivery of initiatives that enhanced the performance of the Education Group.
  • Identified and developed innovative and pragmatic solutions for complex operational and service delivery challenges that support the organisation’s strategic direction.
  • Successful project management of: FS2020, AELP Curriculum Upgrade, Multimedia Studio, Process Mapping baseline, STEM Diploma Academic Program Review, Online Transition Program
  • Project implementation of Genesys Cloud virtual call centre
  • Development of commercial value benefits analysis tool and other critical business tools
  • Established an informal coaching program for Academic management team on Business Case development and project management and created a Project Community of Practice

Commercial Manager, Workplace Assured

Business NSW (formerly NSW Business Chamber)
12.2015 - 02.2019

Company Overview: NSW Business Chamber is the state's peak business organisation. NSW Business Chamber provides solutions in the following areas: Apprentices & Trainees, Business Improvement, Education, Human Resources, Export Support, Legal Advice, Marketing, Recruitment, Tourism Industry, Workplace Health and Safety and Workplace Relations.


Key Achievements

  • Executed strategy and action plans relating to the commercialisation and growth of Workplace Assured Pty Ltd.
  • Managed budget preparation, reports and forecasts. Developed annual sales forecasts for the business. Advised executive management on market strategies required to achieve sales targets.
  • Drove account growth and customer retention. Accountable for EBITDA performance of Workplace Assured.
  • Developed new business opportunities and strategic partnerships. Drove sales and national growth. Negotiation of commercial deals.
  • Grew the business through the development of new product offerings, profitable delivery of services, and engagement with the sales and marketing channels.
  • Responsible for research of quality and market driven products/solutions, supported by product research and financial risk/benefit analysis.
  • Managed and continuously improved business processes.


Commercial Manager, Workplace Assured

Business NSW (formerly NSW Business Chamber)
12.2015 - 02.2019

Company Overview: NSW Business Chamber is the state's peak business organisation. NSW Business Chamber provides solutions in the following areas: Apprentices & Trainees, Business Improvement, Education, Human Resources, Export Support, Legal Advice, Marketing, Recruitment, Tourism Industry, Workplace Health and Safety and Workplace Relations.


Key Achievements

  • Executed strategy and action plans relating to the commercialisation and growth of Workplace Assured Pty Ltd.
  • Managed budget preparation, reports and forecasts. Developed annual sales forecasts for the business. Advised executive management on market strategies required to achieve sales targets.
  • Drove account growth and customer retention. Accountable for EBITDA performance of Workplace Assured.
  • Developed new business opportunities and strategic partnerships. Drove sales and national growth. Negotiation of commercial deals.
  • Grew the business through the development of new product offerings, profitable delivery of services, and engagement with the sales and marketing channels.
  • Responsible for research of quality and market driven products/solutions, supported by product research and financial risk/benefit analysis.
  • Managed and continuously improved business processes.


Global Head of Assurance Learning

SAI Global
07.2014 - 12.2015

Company Overview: SAI Global provides organizations around the world with information services, training and solutions for managing risk, achieving compliance and driving business improvement. The Assurance learning business is a $20million business experiencing solid global growth.


Key Achievements


  • Analysis and rationalisation of global product suite. Alignment of product suite to a solutions-based Assurance offering. Expansion of blended online, virtual and social learning offerings to new markets.
  • Led the deployment of global learning content into the Asia, Americas and EMEA regions, including regionalisation, commercialisation and content translation.
  • P&L Management of Learning Portfolio to Gross Margin level, encompassing all cycles of product management, including environmental scans, competitor and trends analysis, training schedule analysis, pricing and cost of sale analysis, product and persona story creation, creation of product prototyping and fast feedback modelling, product testing and commercialisation.


Global Head of Assurance Learning

SAI Global
07.2014 - 12.2015

Company Overview: SAI Global provides organizations around the world with information services, training and solutions for managing risk, achieving compliance and driving business improvement. The Assurance learning business is a $20million business experiencing solid global growth.


Key Achievements


  • Analysis and rationalisation of global product suite. Alignment of product suite to a solutions-based Assurance offering. Expansion of blended online, virtual and social learning offerings to new markets.
  • Led the deployment of global learning content into the Asia, Americas and EMEA regions, including regionalisation, commercialisation and content translation.
  • P&L Management of Learning Portfolio to Gross Margin level, encompassing all cycles of product management, including environmental scans, competitor and trends analysis, training schedule analysis, pricing and cost of sale analysis, product and persona story creation, creation of product prototyping and fast feedback modelling, product testing and commercialisation.


National Manager – Training & Development

ALI GROUP PTY LTD
04.2010 - 02.2011

Company Overview: ALI Group is a specialist life insurance company, providing mortgage protection cover to Australians, exclusively through Mortgage Brokers.


Key Achievements

  • Completion of a full organisational role and competency analysis across all staff resulting in the creation of standardised recruitment practices, competency frameworks, performance management criteria, standardised induction and development programs and the creation of an education policy and traineeship opportunities.
  • Introduced technology infrastructure, deployed to both internal staff and the external distribution channel, including a learning management system and webinar technology.
  • Analysed recruitment, training and authorisation practices and standardised and streamlined processes to achieve greater operational efficiencies and to improve monitoring and reporting.


National Manager – Training & Development

ALI GROUP PTY LTD
04.2010 - 02.2011

Company Overview: ALI Group is a specialist life insurance company, providing mortgage protection cover to Australians, exclusively through Mortgage Brokers.


Key Achievements

  • Completion of a full organisational role and competency analysis across all staff resulting in the creation of standardised recruitment practices, competency frameworks, performance management criteria, standardised induction and development programs and the creation of an education policy and traineeship opportunities.
  • Introduced technology infrastructure, deployed to both internal staff and the external distribution channel, including a learning management system and webinar technology.
  • Analysed recruitment, training and authorisation practices and standardised and streamlined processes to achieve greater operational efficiencies and to improve monitoring and reporting.


Learning & Development Manager, AMP Horizons Academy

AMP SERVICES LIMITED
09.2007 - 04.2010

Company Overview: AMP is a leading Australian Wealth Manager with one of the largest financial planning networks.


Key Achievements

  • Recruited as learning & development manager to lead the L&D stream of the Sustainable Planner Growth Project, a key AMP initiative commissioned to attract, train and retain new financial planners to the AMP Network.
  • Researched, designed and implemented an industry first 10-week intensive training program to enable the growth of the AMP Financial Planning planner network, preparing more than 186 candidates for a career in financial planning in 2.5 years.


Learning & Development Manager, AMP Horizons Academy

AMP SERVICES LIMITED
09.2007 - 04.2010

Company Overview: AMP is a leading Australian Wealth Manager with one of the largest financial planning networks.


Key Achievements

  • Recruited as learning & development manager to lead the L&D stream of the Sustainable Planner Growth Project, a key AMP initiative commissioned to attract, train and retain new financial planners to the AMP Network.
  • Researched, designed and implemented an industry first 10-week intensive training program to enable the growth of the AMP Financial Planning planner network, preparing more than 186 candidates for a career in financial planning in 2.5 years.


Education

Certificate in Executive Management & Development -

AGSM

Graduated Company Directors Course - undefined

AICD

Diploma in Law -

USYD/LPAB
10-2029

Bachelor of Adult & Vocational Education - undefined

UTAS

AI For Organisational Innovation

AGSM
08-2025

General Managers Program - undefined

AGSM

Advanced Negotiation & Influencing Program - undefined

AGSM

Business Analysis in Practice - undefined

PM Partners

Fundamentals of Finance - undefined

Financial Training Australia

Certificate IV Training & Assessment - undefined

Aust College of Training and Employment

Diploma of Financial Services - Financial Planning

Kaplan Professional

Diploma of Public Relations - undefined

Ultimo TAFE

Skills

  • Commercial Management
  • Strategic Planning
  • Product Development
  • Program Management
  • Experienced Leader
  • Change Management
  • Systems Implementation
  • Process Improvement

Affiliations

  • Member Law Society (NSW)
  • (Past) Member, AICD
  • AFS Authorised Representative for 7 years
  • Former Director Association of Financial Services Educators (AFSE)

Certification

  • SAI Global Issued Nov 2015 -Lead Auditor
  • SAI Global Issued Nov 2015 - Quality Management System Auditor
  • SAI Global Issued Oct 2015- Internal Auditor
  • Sitecore Certified Technology Specialist
  • Integro Issued - DiSC Accreditation & DiSC 363 for Leaders


Timeline

Head of Student and Program Administration - UNSW College
11.2020 - Current
Head of Student and Program Administration - UNSW College
11.2020 - Current
Manager – Education Projects - UNSW College
02.2019 - 10.2020
Manager – Education Projects - UNSW College
02.2019 - 10.2020
Commercial Manager, Workplace Assured - Business NSW (formerly NSW Business Chamber)
12.2015 - 02.2019
Commercial Manager, Workplace Assured - Business NSW (formerly NSW Business Chamber)
12.2015 - 02.2019
Global Head of Assurance Learning - SAI Global
07.2014 - 12.2015
Global Head of Assurance Learning - SAI Global
07.2014 - 12.2015
National Manager – Training & Development - ALI GROUP PTY LTD
04.2010 - 02.2011
National Manager – Training & Development - ALI GROUP PTY LTD
04.2010 - 02.2011
Learning & Development Manager, AMP Horizons Academy - AMP SERVICES LIMITED
09.2007 - 04.2010
Learning & Development Manager, AMP Horizons Academy - AMP SERVICES LIMITED
09.2007 - 04.2010
AICD - Graduated Company Directors Course,
UTAS - Bachelor of Adult & Vocational Education,
AGSM - General Managers Program,
AGSM - Advanced Negotiation & Influencing Program,
PM Partners - Business Analysis in Practice,
Financial Training Australia - Fundamentals of Finance,
Aust College of Training and Employment - Certificate IV Training & Assessment,
Kaplan Professional - Diploma of Financial Services, Financial Planning
Ultimo TAFE - Diploma of Public Relations,
AGSM - Certificate in Executive Management & Development,
USYD/LPAB - Diploma in Law,
AGSM - , AI For Organisational Innovation
Leigh Wilby