Leigh Williams
Summary
Hardworking Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Has a high interest of care in mental health and youth progression.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Parcare Support Service
Coomera, QLD
01.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients during daily living supports.
- Kept detailed daily shift notes with care actions, patient behaviours, and incidents.
- Drove clients safely to social activities and appointments in community access shifts.
- Provided comprehensive support to participants with disabilities, mental health conditions, and youth experiencing various challenges, ensuring their needs were met and facilitating their personal development and well-being.
- Collaborated with support facilitators and coordinators to provide feedback on participants and relaying information regarding updates on new problems arising.
Wholesale Account Manager
Proud Mary Coffee Roasters
Collingwood, VIC
04.2022 - 01.2024
- Enhanced brand visibility with engaging marketing strategies, including product training and in-store events.
- Managed a diverse portfolio of accounts while maintaining a keen focus on individual needs and preferences for customized service delivery.
- Successfully expanded account base by attending trade shows, networking events, and utilizing industry connections.
- Provided exceptional customer service, promptly addressing any concerns or issues to maintain high client retention rates.
Senior Barista
Proud Mary Coffee Roasters
Collingwood, VIC
03.2020 - 04.2022
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
Barista
Laneway Espresso
Dromana, VIC
01.2017 - 02.2020
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Coffee Roasting Internship
Commonfolk Coffee Company
Mornington, VIC
12.2015 - 12.2016
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in industry events, networking with fellow professionals to stay current on latest trends and innovations in coffee roasting.
Education
Training Certificate - First Aid And CPR
Australia Wide First Aid
QueenslandNew Worker NDIS Induction Module - NDIS
NDIS Quality And Safeguards Commission
Queensland Blue Card -
Working With Children Check
QueenslandYellow Card -
NDIS Worker Screening
QueenslandOpen Drivers Lisence
QueenslandSkills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Incident Reports
- Meal Planning
- Risk Assessments
- Personal Growth Support
- Client Transportation
- Respite Care
- Care Documentation
- Youth Services
Timeline
Disability Support Worker
Parcare Support Service
01.2024 - Current
Wholesale Account Manager
Proud Mary Coffee Roasters
04.2022 - 01.2024
Senior Barista
Proud Mary Coffee Roasters
03.2020 - 04.2022
Barista
Laneway Espresso
01.2017 - 02.2020
Coffee Roasting Internship
Commonfolk Coffee Company
12.2015 - 12.2016
Training Certificate - First Aid And CPR
Australia Wide First Aid
New Worker NDIS Induction Module - NDIS
NDIS Quality And Safeguards Commission
Blue Card -
Working With Children Check
Yellow Card -
NDIS Worker Screening
Open Drivers Lisence