Leighee Thompson-Abrahams
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Budget Car Rental
09.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Receptionist
Century 21
03.2023 - 07.2023
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
Retail Sales Associate
The Good Guys
05.2022 - 03.2023
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Associate
Beacon Lighting
12.2021 - 06.2022
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Managed cash register after end of shift to balance and record accurate transactions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Food and Beverage Attendant
The Bayswater
09.2020 - 12.2021
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Greeted customers and provided menus upon arrival to dining room.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
License - Property Occupations Act 2014
Office Of Fair Trading
Hervey Bay, QLD01.2024
Graduate Certificate - Property Occupations Act 2014
Office of Fair Trading
Hervey Bay, QLD05.2023
High School Diploma -
Urangan State High School
Urangan, QLD11.2020
No Degree - Responsible Gambling Services
Clear To Work
Hervey Bay, QLD10.2019
No Degree - Responsible Service of Alcohol
Clear To Work
Hervey Bay, QLD10.2019
Certificate II - Retail Cosmetics
TAFE Queensland
Hervey Bay, QLD06.2019
Skills
- Active Listening
- Clerical Support
- System implementation
- Assertiveness
- Data Management
- Call Management
- Complaint Investigation
- Billing Adjustments and Refunds
- Administrative and Office Support
- De-Escalation Techniques
- Building rapport
- Call Documentation
- Process Improvement
- Brand representation
- Computer Skills
- Customer Service
- Documentation
- Coordination
- Calm Under Pressure
Timeline
Customer Service Representative
Budget Car Rental
09.2023 - Current
Receptionist
Century 21
03.2023 - 07.2023
Retail Sales Associate
The Good Guys
05.2022 - 03.2023
Retail Sales Associate
Beacon Lighting
12.2021 - 06.2022
Food and Beverage Attendant
The Bayswater
09.2020 - 12.2021
License - Property Occupations Act 2014
Office Of Fair Trading
Graduate Certificate - Property Occupations Act 2014
Office of Fair Trading
High School Diploma -
Urangan State High School
No Degree - Responsible Gambling Services
Clear To Work
No Degree - Responsible Service of Alcohol
Clear To Work
Certificate II - Retail Cosmetics
TAFE Queensland
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