Leighton Andao
Bentleigh East
Summary
Customer service professional with over 10 years in SAAS and energy sectors, specializing in compliance and effective communication. Proven track record of managing customer enquiries and ensuring adherence to industry standards while delivering high-quality support.
Overview
11
11
years of professional experience
Work History
Customer Initialisation Specialist
Red Energy Pty Ltd
Melbourne
05.2023 - Current
- Confirmed details of customer sign-up contracts by following compliance guidelines and processed customer online sign-ups to maintain accuracy and compliance while providing top-notch, honest, and unbiased customer service.
Metering Services Analyst
IMServ Europe Ltd
Milton Keynes
01.2021 - 11.2022
- Provided office support to field engineers for various meter jobs, including installations and fault work, and processed completed jobs returned by engineers to issue information to stakeholders within the UK Energy Industry.
Customer Care Executive
Startek Australia for Jemena
Melbourne City Centre
04.2020 - 09.2020
- Managed and resolved enquiries and complaints via email and phone. Communicated effectively with customers and external stakeholders, and liaised with internal departments and contractors to dispatch work requests.
- Drafted marketing and customer communication emails and provided high-quality customer service while adhering to industry legislation.
Client Services Administrator
MYOB TECHNOLOGY PTY LTD
Melbourne
09.2015 - 01.2020
- Handled end-user enquiries from independent and corporate firms for a SAAS development firm.
- Delivered exceptional customer service by ensuring precise resolution to client queries.
- Diagnosed client concerns for referral to advanced support specialist, reviewed company files for accurate solutions, and assisted with internal requests like account detail changes and legal requests for account takeovers.
Education
Bachelor's degree - Psychology
University of London
London, Greater London11-2013
Skills
- Customer service
- Compliance management
- Data processing
- Strong technical troubleshooting skills
- Google Workspace proficiency
- Microsoft Office proficiency
- English language proficiency
Highest Level Of Education
Bachelor Degree
Timeline
Customer Initialisation Specialist
Red Energy Pty Ltd
05.2023 - Current
Metering Services Analyst
IMServ Europe Ltd
01.2021 - 11.2022
Customer Care Executive
Startek Australia for Jemena
04.2020 - 09.2020
Client Services Administrator
MYOB TECHNOLOGY PTY LTD
09.2015 - 01.2020
Bachelor's degree - Psychology
University of London