Leighton Pollard

Lead the Portfolio of Client and Workforce Engagement, overseeing Brand Relations, , and Learning & Development and Client Relations with an organstiona wide impact of supporting, enagaing and more than 20,000 clients and 550 staff and volunteers annually. The portfolio strengthens community connection and experience across the life course by building capability, improving access, and delivering services that help people live connected and confident lives.

Client relations function covers Client Relations Office function that Provided a single touch point that moves clients from enquiry to booked service with speed, quality, and care, combining client engagement with practical and effeient rostering. The Client RelationshipCoordnatoion function provided end to end client engagement, keep plans current, budgets updated and documented in a way that protects safety, lifts utilisation, and supports timely claiming. Typical active caseload is about 100 clientsand the intake and enagament created client aquation pipelines, move a client from first contact to first service quickly and safely, with complete records, clear expectations, and a booked rostered service.

Supporting 500 support at home clients and 800 CHSP clients across Groups, Domestic Assistance, Social Support Individual, respite and home modification and maintenance

Spearheaded transformation of the organisation’s Registered Training Organisation into an internal Learning and Development function, embedding culture, compliance, and client-focused care.

• Directed a diverse portfolio spanning community engagement, social impact, and youth programs, driving initiatives that strengthened participation and resilience across South Eastern Sydney.
• Built strategic partnerships with councils, schools, and community organisations, embedding co-design and shared accountability to deliver inclusive, evidence-informed services that improved access, wellbeing, and long-term outcomes for local communities.
• Strengthened community connection through inclusive programs and co-designed initiatives with local partners and councils.
• Oversaw major community events, cultural initiatives, and social impact projects that improved engagement and wellbeing outcomes.
• Developed partnerships with local government, business, and education sectors to advance shared community outcomes.
• Led a partnership research project with Western Sydney University that recommended best practice approaches to support vulnerable new mothers.

• Provided strategic and operational leadership for youth and community engagement services across South Eastern Sydney, driving early intervention, education, and cultural inclusion outcomes.
• Oversaw multidisciplinary program teams delivering targeted support to vulnerable children, young people, and families.
• Managed funding agreements and performance frameworks while strengthening partnerships with government agencies, schools, and Aboriginal communities to expand reach and impact.

• Built a strong foundation in program leadership, service design, and community engagement through progressive roles within 3Bridges Community.
• Led youth services under the Targeted Early Intervention (TEI) and Early Intervention & Placement Prevention (EIPP) frameworks, focusing on improving wellbeing, inclusion, and long-term outcomes for young people and families across South Eastern Sydney.

• Over a decade of frontline experience delivering youth, community, and family support services across Australia and the UK, focused on inclusion, early intervention, and positive behaviour change.
• Provided direct case management, mentoring, and outreach to vulnerable and at-risk young people aged 12–24, helping them build stability, confidence, and connection to education, training, and community.