Leila Arabi
Sydney,NSW
Summary
Dynamic and detail-oriented professional with diverse experience as a Retail Assistant at Valleygirl Clothing Store, Assistant Bookkeeper at MLM Holdings, and front-of-house staff member at La Pizza. Proven track record of delivering exceptional customer service, maintaining accurate financial records, and ensuring compliance while utilizing advanced bookkeeping software. Adept at multitasking in high-energy, service-oriented environments, with strong communication and problem-solving skills that foster relationship-building and operational enhancement. Eager to leverage transferable skills and a customer-focused mindset to transition into a new field, contributing positively to any team environment while upholding confidentiality and integrity.
Overview
3
3
years of professional experience
Work History
FOH Staff Member
La Pizza
08.2025 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring positive guest experiences.
- Managed cash register operations accurately, processing transactions efficiently, and handling payments.
- Assisted with food preparation and presentation, adhering to health and safety standards consistently.
- Collaborated with team members to maintain the cleanliness and organization of the dining area during busy shifts.
- Engaged with customers to receive feedback and resolve issues promptly, enhancing overall satisfaction.
- Maintained inventory levels by assisting in stock management, ensuring the availability of supplies at all times.
- Utilized the POS system to receive and process food and beverage orders.
Assistant Bookkeeper
mlmholdings
03.2024 - 03.2025
- Managed daily bookkeeping tasks, including accounts payable and receivable, ensuring accurate financial records.
- Recorded daily transactions, including sales, purchases, receipts, and payments.
- Maintained ledgers to ensure consistency and accuracy.
- Generated statements and reports, such as profit and loss statements, and balance sheets.
- Assisted in preparing budgets and financial forecasts to support business planning.
- Ensured compliance with tax regulations and prepared the necessary documentation for tax filings.
- Communicated with the operator to resolve discrepancies and address inquiries.
- Organized and scheduled delivery drop-offs, improving logistics, and ensuring timely fulfillment.
- Prioritized tasks, addressing urgent tasks first, and interacted regularly with the operator to maintain current knowledge of priorities.
- Provided assistance when needed.
- Assisted organizational efforts by filing, entering data, and answering phones.
- Handled confidential information with discretion and integrity.
- Maintained a positive working relationship with fellow staff and management.
- Answered incoming calls and directed them to the appropriate personnel or departments.
- Reviewed and approved the operator's invoices.
- Provided excellent customer service by communicating with the operator to resolve discrepancies and address inquiries.
- Respond to the operator's inquiries via phone, email, and chat, providing accurate information and assistance.
Retail Worker
valleygirl clothing store
10.2022 - 10.2023
- Provided exceptional customer service, assisting customers with inquiries and product selections.
- Maintained a clean and organized store environment, enhancing customer shopping experiences.
- Processed transactions accurately and efficiently using the point-of-sale system.
- Collaborated with team members to achieve sales goals, and enhance the customer shopping experience.
- Operated cash register to process payments from customers accurately and efficiently.
- Provided excellent customer service by answering questions, resolving problems, and addressing complaints in a professional manner.
Education
High School Diploma -
Beverly Hills Girls Highschool
Beverly Hills09-2022
Skills
- Software (word, excel)
- Compliance and Documentation
- Logistics Coordination
- Multitasking and Prioritization
- Relationship Building
- Research Skills
- Excellent Communication
- Excellent Interpersonal Skills
- Workload Management
- Strong Attention to Detail
- Organizational Skills
- Adaptability in Fast-Paced Environments
- customer service
- Strong problem-solving abilities
- Cash handling and POS system proficiency
- Team collaboration and support
- Retail merchandising expertise
- Stocking supplies and retail products
- Retail display setups
- Payment processing
Languages
English
Native/ Bilingual
Arabic
Professional Working
References
References available upon request.
Timeline
FOH Staff Member
La Pizza
08.2025 - Current
Assistant Bookkeeper
mlmholdings
03.2024 - 03.2025
Retail Worker
valleygirl clothing store
10.2022 - 10.2023
High School Diploma -
Beverly Hills Girls Highschool