Leila Borthwick
Hervey Bay,QLD
Summary
Caring and empathetic Mother with 16 years of experience working amongst the community.
Organized, Friendly candidate successful at managing multiple priorities with a positive attitude. Willingness and excitement to learn new things, and obtain any certificates required for this position.
Passionate about a career change and having the privilege to be able to make someones life better.
Overview
13
13
years of professional experience
Work History
Hairstylist
Halo Hair Suite
09.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Owner
Salon Owner
10.2011 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Interacted well with customers to build connections and nurture relationships.
Education
Certificate III - Hairstyling
Liverpool Tafe
Liverpool, NSW04.2010
High School Diploma -
Picton High School
Picton, NSW12.2007
Skills
- Quick Learner
- Time management skills
- Relationship building
- Advanced communication skills
Timeline
Hairstylist
Halo Hair Suite
09.2023 - Current
Owner
Salon Owner
10.2011 - 01.2019
Certificate III - Hairstyling
Liverpool Tafe
High School Diploma -
Picton High School
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