Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Leila Flood

Perth,WA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Bar Server

Beldon Tavern
01.2024 - Current
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.

Waitress

Mia Cucina
02.2023 - 12.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Barista

Brighton Road Grocer
07.2022 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Audio Engineer

RDU Limited (radio station)
02.2021 - 05.2022
  • Audio engineering, Compiling playlists, Admin, Helping with fundraising campaigns, Negotiating with potential donors, Script writing (for adverts), Organizing gigs, Promotional work
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
  • Recorded speech and music in digital formats.
  • Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Consistently met project deadlines through diligent time management and prioritization of tasks.

Barista

Shroom Room Cafe
07.2019 - 12.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

The Herb Centre Cafe
01.2017 - 06.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Degree -

MAINZ Audio Institute
Christchurch, NZ
11.2016

NCEA LVL 3 -

Hagley High School
Christchurch, NZ
11.2015

Skills

  • Excellent communicator
  • Attention to detail
  • Great leadership skills
  • Confident public speaker
  • Takes initiative
  • Proficient computer knowledge
  • Analytical & critical thinker
  • Experienced writer

Languages

English

Hobbies and Interests

  • DJ/Music Production
  • Writing
  • Socializing
  • Reading & exploring the outdoors

Timeline

Bar Server

Beldon Tavern
01.2024 - Current

Waitress

Mia Cucina
02.2023 - 12.2023

Barista

Brighton Road Grocer
07.2022 - 02.2023

Audio Engineer

RDU Limited (radio station)
02.2021 - 05.2022

Barista

Shroom Room Cafe
07.2019 - 12.2020

Barista

The Herb Centre Cafe
01.2017 - 06.2019

Degree -

MAINZ Audio Institute

NCEA LVL 3 -

Hagley High School

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Leila Flood