Leila Gough
Newcastle
Summary
Dedicated and professional with extensive experience in cleaning and customer service, notably at Warren Services Club. Proven ability to enhance workplace cleanliness and maintain safety and health protocols. Adaptable and knowledgeable in chemical usage and disposal. Skilled in time management and effective communication, contributing to positive team dynamics and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaner
City and Regional Cleaning
06.2024 - Current
Cleaner
Johns N All Cleaning
02.2024 - 06.2024
- Cleaned and sanitised bathrooms, kitchens and other similar areas according to established protocols
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, vacuuming, mopping, and dusting
- Removed trash, debris and other waste materials from premises
- Used time management and efficient cleaning methods to meet deadlines
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
- Handled equipment, chemicals, and materials properly and with caution
- Provided assistance to other staff members with cleaning of difficult areas
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures
All Rounder
Warren Services Club
02.2020 - 02.2024
- Managed dishwashing duties, ensuring all kitchenware and utensils were cleaned and sanitised according to health standards
- Assisted in food preparation and cooking, following recipes and chef instructions to maintain consistent quality
- Provided dining services as a waitress, taking orders both on phone and at till, serving food and beverage, and addressing any customer requests or concerns to ensure a satisfying dining
- Performed cashier duties, handling cash and electronic transactions
- Managed financial exchanges for dining, membership fees, and event tickets, ensuring balanced POSS at the end of each shift
- Maintained cleanliness and organisation in dining areas, kitchen, and counter spaces. Ensured all areas complied with health and safety regulations
- Worked collaboratively with the kitchen and front of house to ensure efficient operation during peak times and special events
- Assisted in training new staff members and contributed to a positive working environment
Cashier- All Rounder
IGA Warren Plus Liquor
01.2019 - 06.2023
- Provided friendly and efficient service to customers, assisted customers with enquiries, resolved issues, and maintained a high standard of customer satisfaction
- Accurately processed sales transactions at the checkout counter, including cash handling, card payments, and returns/exchanges
- Conducted regular stock takes to monitor inventory levels, identify discrepancies, and update inventory records. Assisted in ordering and receiving stock ensuring the availability of products.
- Assisted in organising and restocking shelves to maintain a neat and appealing store layout. Ensured products were correctly priced and labeled.
- Developed a strong understanding of product offerings to provide accurate information and recommendations to customers
- Ensured the store, including aisles and checkout areas, were clean, tidy, and safe for customers and staff
Education
High School Diploma -
Warren Central School
Warren, NSW09-2023
Skills
- Basic food preparation and cooking
- Cash handling and transaction management
- Sanitation and safety protocols
- Customer service
- Time management and prioritisation
- Adaptability to different roles and work Environments
- Effective verbal and written communication
- Teamwork and collaboration
- Thorough understanding of chemicals
Certification
- RSA
- RCG
- CPR
- First Aid
Timeline
Cleaner
City and Regional Cleaning
06.2024 - Current
Cleaner
Johns N All Cleaning
02.2024 - 06.2024
All Rounder
Warren Services Club
02.2020 - 02.2024
Cashier- All Rounder
IGA Warren Plus Liquor
01.2019 - 06.2023
High School Diploma -
Warren Central School
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