Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

Leila Holben

Crawley,WA

Summary

I am a reliable, hard-working first-year university student studying a Bachelor of Nursing at the University of Notre Dame. Experienced in hospitality, waitstaff, and bartending, currently seeking casual work opportunities. Proficient in delivering exceptional customer service, adept at managing fast-paced and busy environments, and quick to acquire new skills. I am also very organised and communicate and work well within positive team environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Waitstaff and Bartender

Last Slice Sports Bar
01.2023 - 06.2024
  • Provided excellent customer service in a high-volume setting, managing multiple tables and bar orders efficiently.
  • Prepared and served beverages and food.
  • Maintained a clean and organized work area, adhering to health and safety regulations.
  • Handled cash and credit transactions, processed payments, and managed inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Retail Sales Assistant

Universal Store
12.2022 - 01.2023
  • Assist with inventory management and restocking
  • Maintained a clean and organized store environment
  • Handle customer complaints and provide resolutions
  • Greeted customers and helped with product questions, selections, and purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Crew Member

Hungry Jacks
08.2021 - 02.2022
  • Cashier – cash and EFTPOS handling on Front Counter and Drive Thru Service
  • Processing & preparing orders
  • Trained new team members on procedures, customer service, and sales techniques.
  • Trained in food handling and cross contamination skills
  • Handle and resolve customer complaints
  • Cleaned and maintained all areas of restaurant to promote clean image.

Waitress

La Pause Miam Café
12.2021 - 12.2021
  • Greeting customers and taking orders
  • Serving food and drinks
  • Cleaning tables

Education

Bachelor of Nursing -

University of Notre Dame Australia
Fremantle, WA
12.2026

Bunbury Cathedral Grammar School
Bunbury, WA
11.2023

Skills

  • Fast and Efficient customer service
  • Handling Difficult Customers
  • Responsible Alcohol Service
  • Cash Register Operation
  • Food Service and Running
  • Suggestive Selling
  • Stock management
  • Order Taking
  • Changing beer kegs

Certification

  • Responsible Service of Alcohol (RSA)
  • AU Workplace Hygiene Policy
  • First Aid Course
  • Manual Handling certificate
  • Hand Hygiene certificate

Availability

Tuesday & Wednesday: 1.00pm - late

Thursday: 4.00pm - late 

Friday - Sunday: 8.00am - late

References

Available upon request

Timeline

Front of House Waitstaff and Bartender

Last Slice Sports Bar
01.2023 - 06.2024

Retail Sales Assistant

Universal Store
12.2022 - 01.2023

Waitress

La Pause Miam Café
12.2021 - 12.2021

Crew Member

Hungry Jacks
08.2021 - 02.2022

Bachelor of Nursing -

University of Notre Dame Australia

Bunbury Cathedral Grammar School

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Leila Holben