Leila Maaliki
Yagoona
Summary
Pursuing a new role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Pathology Collector + Admin
VIRTUS HEALTH
11.2020 - Current
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Facilitated seamless transition between different stages of testing by properly labelling, storing, and transporting collected specimens according to established guidelines.
- Reduced wait times for patients by streamlining appointment scheduling and optimising workflow processes.
- Documented and verified patient information using laboratory information system.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanour.
Grocery Team Member
WOOLWORTHS BANKSTOWN SQUARE
02.2020 - 09.2021
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
Senior Customer Service Team Member
GLORIA JEANS BANKSTOWN SQUARE
02.2016 - 02.2020
- Pleasantly interacted with customers during hectic periods to a promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Made and served beverages and food with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Certificate lll - Pathology Collection
HLT37215
01-2020
Higher School Certificate -
Sefton High School
01-2018
Skills
- Patient identification
- Cash register operation
- Professionalism and courtesy
- Customer service
- Attention to detail
- Data confidentiality
- Appointment scheduling
- Data entry
- Call handling
- Teamwork and collaboration
- Positive attitude
- Computer skills
References
Provided upon request
Timeline
Pathology Collector + Admin
VIRTUS HEALTH
11.2020 - Current
Grocery Team Member
WOOLWORTHS BANKSTOWN SQUARE
02.2020 - 09.2021
Senior Customer Service Team Member
GLORIA JEANS BANKSTOWN SQUARE
02.2016 - 02.2020
Certificate lll - Pathology Collection
HLT37215
Higher School Certificate -
Sefton High School
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