Leila Osborne
Pelican Waters,QLD
Summary
Proven team player and skilled in patient care, my tenure at Zarraffas Coffee and Saint Mary's Aged Care showcases a commitment to fostering loyalty and enhancing customer and patient experiences. Leveraging abilities in dementia care and transportation assistance, I excel in creating positive environments and achieving significant outcomes.
Overview
3
3
years of professional experience
Work History
Barista
Zarraffas Coffee
04.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Student Work Experience
Saint Mary's Aged Care
06.2023 - 06.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- One on One time with patients.
- Assisted in making beds.
- Feeding and making drinks.
- Assisted in daily activities such as changing clothes, showering, and grooming.
Education
High School Diploma -
Kawana Waters State College
Buddina, QLD2025
Certificate II And Certificate III - Health Support Services
Kawana Waters State College
Buddina, QLD07.2024
Skills
- Friendly and outgoing
- Team Player
- Patient Care
- Transportation Assistance
- Dementia Care
Additional Information
Certificates in dementia:
- Brain and dementia
- Changed behaviour
- LGBTI people with dementia
- Person - centred approach care
- Skills in aged care
- Sleep matters
Timeline
Student Work Experience
Saint Mary's Aged Care
06.2023 - 06.2023
Barista
Zarraffas Coffee
04.2021 - Current
High School Diploma -
Kawana Waters State College
Certificate II And Certificate III - Health Support Services
Kawana Waters State College
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