Leila Pollitt
Melbourne,VIC
Summary
I have just moved back to Australia from England, as I have finished my studies and am excited to be back working here. I have an Australian passport. I am Experienced in providing friendly and attentive service in busy restaurant environments. Excellent at multitasking, managing customer needs, and maintaining a welcoming atmosphere. Quick to learn new menus and systems, ensuring smooth and enjoyable dining experiences for all guests.
Overview
3
3
years of professional experience
Work History
Waiting Staff Member
Pembroke college Cambridge
Cambridge, Cambridgeshire
03.2025 - 09.2025
- Acquired expertise in managing high-pressure events, encompassing large-scale dinners, graduations, and weddings.
- Cultivated food handling and safety expertise while serving students in college café and dining area.
- Facilitated organisation of prestigious events at one of Cambridge's oldest universities.
Worked with multiple teams ensuring seamless execution of college functions - Set tables with pristine cutlery, crockery, and glassware for each sitting.
- Welcomed guests upon arrival, fostering a warm atmosphere, and facilitating prompt seating.
Cashier and boat handler
Scudamores punting company
Cambridge, Cambridgeshire
03.2025 - 09.2025
- Punted groups of customers along Cambridge river backs, providing historical tours of eight colleges and nine bridges.
- Acquired extensive knowledge of English monarchy to enhance tour quality. Promoted tours effectively, developing strong sales skills through direct customer engagement.
- Completed specialised training programme, mastering advanced cashiering techniques for efficient transactions.
- Managed and delivered boats, paddleboards, canoes, and kayaks for customers.
Waiting Staff Member
Downing college Cambridge
Cambridge, Cambridgeshire
05.2024 - 08.2025
- Mastered silver service techniques to deliver exceptional dining experiences at formal events.
- Coordinated dietary requirements for large-scale weddings and feasts efficiently. Provided high-class service to ensure satisfaction of distinguished guests at Downing College.
- Laid tables with clean cutlery, crockery and glassware throughout sittings. Assisted in setting up for events and special functions, arranging tables and decorations according to specifications.
Waiting Staff Member
BLW recruitment LTD
Cambridge, Cambridgeshire
12.2023 - 01.2025
- Adapted to diverse work environments across various cafes and restaurants in Cambridge.
- Served at multiple Cambridge universities for special events and formal dinners. Mastered silver service techniques to deliver exceptional customer and guest experiences.
- Served food and beverages to guests efficiently, ensuring timely delivery and meeting dietary requirements.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Hospitality Team Member
The real eating company
Cambridge, Cambridgshire
03.2023 - 09.2023
- Executed food preparation and service tasks, ensuring customer satisfaction in a bustling café.
- Utilised cash register to facilitate seamless transaction management.
- Processed food orders with accuracy while maintaining well-stocked shelves for efficient service delivery.
- Developed essential customer service skills to excel in high-pressure environments.
Education
A-LEVEL - Criminology
Long Road Sixth Form College
Cambridge, England08-2025
A-LEVEL - Photography
Long Road Sixth Form College
Cambridge, England08-2025
A-LEVEL - Media And Technological Studies
Long Road Sixth Form College
Cambridge, England08-2025
Skills
- Event coordination
- Customer service
- Team collaboration
- Communication skills
- Food safety
- Sales techniques
Timeline
Waiting Staff Member
Pembroke college Cambridge
03.2025 - 09.2025
Cashier and boat handler
Scudamores punting company
03.2025 - 09.2025
Waiting Staff Member
Downing college Cambridge
05.2024 - 08.2025
Waiting Staff Member
BLW recruitment LTD
12.2023 - 01.2025
Hospitality Team Member
The real eating company
03.2023 - 09.2023
A-LEVEL - Criminology
Long Road Sixth Form College
A-LEVEL - Photography
Long Road Sixth Form College
A-LEVEL - Media And Technological Studies
Long Road Sixth Form College