Leila Scott

Tea & Tidy

Cameo Rose Hair Boutique

01.2022 - Current

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Listened carefully to customer requests and created personalized, delicious beverages, which improved customer satisfaction.
Wash clients' hair for the senior hairstylists I work alongside
Organise and clean all parts of the salon; from the backroom stock to the counter retail
Check people in, sit them down and organise who is styling their hair and when they need to be available
Work around everyone else's schedule to get the client out of the salon at the estimated time
Completed end-of-day tasks to allow the owner to prioritize customer service rather than cleaning.
Helped management keep adequate supply on hand by notifying of shortages.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.