Leila Scott
Brisbane,QLD
Summary
I am a dynamic and customer-focused professional with a proven track record at Cameo Rose Hair Boutique, excelling in fast-paced environments through exceptional teamwork, communication, and problem-solving skills, but also am self-motivated and self-driven to. I can demonstrate the ability to enhance customer satisfaction and loyalty, adept at multitasking and maintaining high standards of cleanliness and organization. Fluent in English and French, ensuring effective interaction with a diverse clientele. I am knowledgeable individual with deep familiarity with customer service, therefore I am a customer-oriented candidate recognized for delivering high-quality service to promote the boutique's culture, values and mission. I also consistently receives excellent feedback and praise from customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tea & Tidy
Cameo Rose Hair Boutique
2022.01 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved customer satisfaction.
- Wash clients' hair for the senior hairstylists I work alongside
- Organise and clean all parts of the salon; from the backroom stock to the counter retail
- Check people in, sit them down and organise who is styling their hair and when they need to be available
- Work around everyone else's schedule to get the client out of the salon at the estimated time
- Completed end-of-day tasks to allow the owner to prioritize customer service rather than cleaning.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
St. Rita's College
Clayfield, QLD11.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Bilingual (English & French)
- Reliable and Dependable
- Cleaning and sanitizing
- Multitasking
- Adaptable and Flexible
- Reliability
- Effective Communication
- Active Listening
- Decision-Making
- Hospitality and Professionalism
- Safe Food Handling
- Packaging and Labeling
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Time management abilities
Certification
I am currently in training for a Certificate II in Health Support Services and after I achieve that, I plan to continue to complete a Diploma of Nursing. This will be completed at Mater Education
Languages
French
Limited Working
Timeline
Tea & Tidy
Cameo Rose Hair Boutique
2022.01 - Current
High School Diploma -
St. Rita's College
I am currently in training for a Certificate II in Health Support Services and after I achieve that, I plan to continue to complete a Diploma of Nursing. This will be completed at Mater Education
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