Highly motivated Client Service Associate with a background in Medical Science. Strong organizational skills and ability to work effectively with diverse customers. Seeking a role where hard work and dedication are highly appreciated.
Hi, I’m
Leila Pinto Fulane
Northcote,VIC
Summary
Overview
9
years of professional experience
Work History
Bayford VolkswagenMelbourne, VIC
Service Advisor
01.2023 - Current
Job overview
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
WitcheryMelbourne, VIC
Sales Assistant
07.2022 - 12.2022
Job overview
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
Royal Children's HospitalMelbourne, VIC
Haematology and Transfusion Medical Scientist
01.2022 - 07.2022
Job overview
- Maintained accurate records of all laboratory activities, results, and observations.
- Managed inventory of laboratory supplies and equipment according to safety regulations.
- Set up and maintained high-quality and consistent approach to testing procedures.
- Routinely performed medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies.
Northern PathologyMelbourne, VIC
Molecular and Core Medical Scientist
07.2020 - 01.2022
Job overview
- Maintained accurate records of all laboratory activities, results, and observations.
- Exceeded expectations in carrying out core scientist responsibilities
- Maintained accurate records of all laboratory activities, results, and observations.
- Provided technical guidance and training to junior scientists in the lab.
- Evaluated patient samples using advanced laboratory techniques such as PCR, western blotting, flow cytometry.
Australian Clinical labs - Northern HospitalMelbourne, VIC
Medical Scientist
01.2016 - 01.2019
Job overview
- Provided technical guidance and training to junior scientists in the lab.
- Managed inventory of laboratory supplies and equipment according to safety regulations.
- Routinely performed medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies.
- Maintained accurate records of all laboratory activities, results, and observations.
Australian Clinical labs - Northern HospitalMelbourne, VIC
Laboratory Assistant
01.2016 - 01.2016
Job overview
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Assisted in training new personnel on proper use of laboratory equipment or techniques.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Processed hematology and chemistry samples.
Education
University of Melbourne
Master of Clinical Research
03-2021
University Overview
RMIT Bundoora
Bachelor of Biomedical Science - Laboratory Medicine with Honours 1st Class from Haematology and Transfusion and Transplantation Science
12-2016
University Overview
Skills
- Customer Service
- Data Entry
- Documentation And Reporting
- Customer Retention
- CRM Software
- Repairs Scheduling
- Quality Control
- Service Recommendations
- Application of scientific principles
- Laboratory equipment functions
- Customer Needs Assessment
- Stock management
- Goal-Oriented
- Product Knowledge
- Inventory Management
References
References
- Matt Cavill, VW Service Manager, 0402497235
- Carlo Di Campli, Blackburn Kia Workshop Manager, 0405443407
- Rachelle Liwayan, Previous Grade 3 Senior Medical Scientist in Biochemistry, NPV, 0433964155
Languages
Portuguese
Professional
Russian
Limited
Timeline
Service Advisor
Bayford Volkswagen
01.2023 - Current
Sales Assistant
Witchery
07.2022 - 12.2022
Haematology and Transfusion Medical Scientist
Royal Children's Hospital
01.2022 - 07.2022
Molecular and Core Medical Scientist
Northern Pathology
07.2020 - 01.2022
Medical Scientist
Australian Clinical labs - Northern Hospital
01.2016 - 01.2019
Laboratory Assistant
Australian Clinical labs - Northern Hospital
01.2016 - 01.2016
University of Melbourne
Master of Clinical Research
RMIT Bundoora
Bachelor of Biomedical Science - Laboratory Medicine with Honours 1st Class from Haematology and Transfusion and Transplantation Science
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