Summary
Overview
Work History
Education
Skills
Certification
A little bit about me
Timeline
Generic

Leilah Gibbons

Currumbin,QLD

Summary

In my recent job as an office assistant I have acquired valuable skills such as;

  • ability to work efficiently under high stress circumstances
  • problem solve difficult scenarios to ensure both tradesman and clients are happy
  • keep ontop of demanding emails and phone calls
  • assist coworkers with their tasks
  • applied effective time management techniques to meet tight deadlines
  • learned and adapted quickly to new technology and software applications
  • provided professional services and support in a dynamic work environment



Working as a waitress and FOH staff for multiple hospitality venues and stores I have acquired valuable skills such as;

  • patience
  • speed
  • good memory
  • quick learner - ability to adapt on the go
  • ability to take criticism
  • accommodating personality
  • concentration to detail
  • a team player
  • stamina and ability to work long hours

Overview

1
1
Certification

Work History

FOH Staff Member

Kirra Beach House
12.2023 - Current
  • Handle high-pressure situations with poise, ensuring guests feel valued despite any challenges faced.
  • Adjust food preparation methods in accordance with customer requests.
  • Help guests at tables when in need of assistance.
  • Train new staff in front-of-house procedures, customer relations, and cleaning.
  • Collaborat with kitchen staff to ensure seamless communication and prompt delivery of orders.

Office Assistant

H&R Property Maintenance
09 2022 - 12 2023
  • Answered and managed incoming and outgoing calls & emails while recording accurate messages for distribution to office staff
  • In charge of sending tradesman's jobs and ensuring their working day runs smooth and efficiently
  • Dealt with customer complaints and enquires to ensure the best customer service possible
  • Basic book keeping: assisting in basic financial tasks such as invoicing, quotes, financial tracking and budget preparation to ensure accuracy


Bakery Worker

West Burleigh Bakery
03 2021 - 09 2022
  • FOH duties:
  • Opening and closing the store solo
  • Served coffee and other cafe beverages
  • Worked at the sandwich station
  • Production Baker duties:
  • Creating recipes
  • Ordering ingredients
  • Co-ordinating baking schedules to produce cakes, pastries, pies, cookies and other goods


Restaurant Server

Choofas Smokehouse & Seafood
09 2020 - 01 2021
  • Taking customer orders
  • Attending to phone bookings and orders
  • Delivering food and beverages
  • Greeting and serving customers, making menu recommendations, answering questions and sharing additional information with restaurant patrons
  • Multi-tasking various front of house duties, delivering checks and collecting payments

Store Assistant

Dine Fine - Fish and Chips
06 2020 - 09 2020
  • Serving customers and taking orders over the phone
  • Prep for morning and evening shifts including salads, sauces, and other foods
  • Cleaning both the kitchen and the shop before and after closing
  • Washing dishes using only hygiene approved materials (soap, cloths etc)

Restaurant Server

Wok It Thai
10 2019 - 01 2020
  • Waitressing (taking orders and table service)
  • Food preparation in the kitchen
  • Attending to phone bookings and orders
  • Cleaning tables, floors, kitchen equipment
  • Assisting with opening and closing

Store Assistant

Sandwich Chef - The Pines
05 2019 - 09 2019
  • Served customers and dealt with enquires and complaints
  • Prepared food and assisted with cooking, including operating ovens, stoves etc
  • Cleaned kitchen equipment, tables, floors ect
  • Made and served coffee and other beverages such as juices
  • Cashier

Education

- H&R Property Maintenance - Melisa - 0424949568

Skills

  • Confident counting money and interacting with customers
  • Experience serving customers and cleaning stores
  • Comfortable preparing and serving food
  • Confident on the phone dealing with inquiry's and complaints
  • Confident making coffees and operating coffee a machine
  • Ability to make quick, well-informed decisions when under pressure
  • Ability to work efficiently and productively in both team and independent environments
  • Strong communication skills through regular interactions with others

Certification

  • Completed RSA & RSG
  • Completed Hospitality Certificate 3

A little bit about me

  • Enthusiastic team member - outgoing, friendly and positive attitude
  • Quick learner - I enjoy developing new skills and taking on any challenge
  • Responsible and orderly - always on time and ready to get started
  • Time efficient - I enjoy working in a fast paced environment where there are many tasks to keep me busy
  • Self motivated - Strong sense of personal responsibility

Timeline

FOH Staff Member

Kirra Beach House
12.2023 - Current

Office Assistant

H&R Property Maintenance
09 2022 - 12 2023

Bakery Worker

West Burleigh Bakery
03 2021 - 09 2022

Restaurant Server

Choofas Smokehouse & Seafood
09 2020 - 01 2021

Store Assistant

Dine Fine - Fish and Chips
06 2020 - 09 2020

Restaurant Server

Wok It Thai
10 2019 - 01 2020

Store Assistant

Sandwich Chef - The Pines
05 2019 - 09 2019

- H&R Property Maintenance - Melisa - 0424949568

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Leilah Gibbons