Leilah Gibbons
Currumbin,QLD
Summary
In my recent job as an office assistant I have acquired valuable skills such as;
- ability to work efficiently under high stress circumstances
- problem solve difficult scenarios to ensure both tradesman and clients are happy
- keep ontop of demanding emails and phone calls
- assist coworkers with their tasks
- applied effective time management techniques to meet tight deadlines
- learned and adapted quickly to new technology and software applications
- provided professional services and support in a dynamic work environment
Working as a waitress and FOH staff for multiple hospitality venues and stores I have acquired valuable skills such as;
- patience
- speed
- good memory
- quick learner - ability to adapt on the go
- ability to take criticism
- accommodating personality
- concentration to detail
- a team player
- stamina and ability to work long hours
Overview
1
1
Certification
Work History
FOH Staff Member
Kirra Beach House
12.2023 - Current
- Handle high-pressure situations with poise, ensuring guests feel valued despite any challenges faced.
- Adjust food preparation methods in accordance with customer requests.
- Help guests at tables when in need of assistance.
- Train new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborat with kitchen staff to ensure seamless communication and prompt delivery of orders.
Office Assistant
H&R Property Maintenance
09 2022 - 12 2023
- Answered and managed incoming and outgoing calls & emails while recording accurate messages for distribution to office staff
- In charge of sending tradesman's jobs and ensuring their working day runs smooth and efficiently
- Dealt with customer complaints and enquires to ensure the best customer service possible
- Basic book keeping: assisting in basic financial tasks such as invoicing, quotes, financial tracking and budget preparation to ensure accuracy
Bakery Worker
West Burleigh Bakery
03 2021 - 09 2022
- FOH duties:
- Opening and closing the store solo
- Served coffee and other cafe beverages
- Worked at the sandwich station
- Production Baker duties:
- Creating recipes
- Ordering ingredients
- Co-ordinating baking schedules to produce cakes, pastries, pies, cookies and other goods
Restaurant Server
Choofas Smokehouse & Seafood
09 2020 - 01 2021
- Taking customer orders
- Attending to phone bookings and orders
- Delivering food and beverages
- Greeting and serving customers, making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Multi-tasking various front of house duties, delivering checks and collecting payments
Store Assistant
Dine Fine - Fish and Chips
06 2020 - 09 2020
- Serving customers and taking orders over the phone
- Prep for morning and evening shifts including salads, sauces, and other foods
- Cleaning both the kitchen and the shop before and after closing
- Washing dishes using only hygiene approved materials (soap, cloths etc)
Restaurant Server
Wok It Thai
10 2019 - 01 2020
- Waitressing (taking orders and table service)
- Food preparation in the kitchen
- Attending to phone bookings and orders
- Cleaning tables, floors, kitchen equipment
- Assisting with opening and closing
Store Assistant
Sandwich Chef - The Pines
05 2019 - 09 2019
- Served customers and dealt with enquires and complaints
- Prepared food and assisted with cooking, including operating ovens, stoves etc
- Cleaned kitchen equipment, tables, floors ect
- Made and served coffee and other beverages such as juices
- Cashier
Education
- H&R Property Maintenance - Melisa - 0424949568
Skills
- Confident counting money and interacting with customers
- Experience serving customers and cleaning stores
- Comfortable preparing and serving food
- Confident on the phone dealing with inquiry's and complaints
- Confident making coffees and operating coffee a machine
- Ability to make quick, well-informed decisions when under pressure
- Ability to work efficiently and productively in both team and independent environments
- Strong communication skills through regular interactions with others
Certification
- Completed RSA & RSG
- Completed Hospitality Certificate 3
A little bit about me
- Enthusiastic team member - outgoing, friendly and positive attitude
- Quick learner - I enjoy developing new skills and taking on any challenge
- Responsible and orderly - always on time and ready to get started
- Time efficient - I enjoy working in a fast paced environment where there are many tasks to keep me busy
- Self motivated - Strong sense of personal responsibility
Timeline
FOH Staff Member
Kirra Beach House
12.2023 - Current
Office Assistant
H&R Property Maintenance
09 2022 - 12 2023
Bakery Worker
West Burleigh Bakery
03 2021 - 09 2022
Restaurant Server
Choofas Smokehouse & Seafood
09 2020 - 01 2021
Store Assistant
Dine Fine - Fish and Chips
06 2020 - 09 2020
Restaurant Server
Wok It Thai
10 2019 - 01 2020
Store Assistant
Sandwich Chef - The Pines
05 2019 - 09 2019
- H&R Property Maintenance - Melisa - 0424949568