Leilah Hodges
Greta,NSW
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
5
5
years of professional experience
Work History
Team Member
Woolworths Supermarket
12.2019 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Customer Service Supervisor
Woolworths Supermarket
11.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Mount View High School
Cessnock, NSW12-2021
Bachelor in Psychological Science (Criminology) - Psychology
The University of Newcastle
Newcastle, NSW12-2026
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Positive and constructive feedback
- New hire training
- Relationship building
- Delegating work
- Goal setting
- Empathy and patience
Accomplishments
- Supervised team of 15 staff members.
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home option4-day work weekPaid sick leaveSimilar Profiles
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