Summary
Overview
Work History
Education
Skills
Timeline
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Leilah Yosufi

Adelaide,SA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Coles Supermarket
11.2021 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Built relationships with customers to encourage repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Team Member

McDonald's Restaurant
05.2018 - 10.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Used POS system to total customer purchases and receive payment by cash, debit and voucher.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.

Education

Bachelor of Nursing -

University of Adelaide
Adelaide, SA
12.2024

South Australian Certificate of Education (SACE) -

St. Aloysius College
Adelaide, SA
12.2021

Skills

  • Effective Communication
  • Interpersonal Skills
  • Customer Retention
  • Written Communication
  • Team Collaboration
  • Telephone Etiquette
  • Complaint Handling
  • Computer Proficiency

Timeline

Customer Service Representative

Coles Supermarket
11.2021 - 12.2023

Customer Service Team Member

McDonald's Restaurant
05.2018 - 10.2021

Bachelor of Nursing -

University of Adelaide

South Australian Certificate of Education (SACE) -

St. Aloysius College

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Leilah Yosufi