Leilani Collie
Townsville,Australia
Summary
A 17 year old with a dynamic and results-driven professional with extensive experience in fast-paced hospitality. Excelled in multitasking and maintaining high standards of service, evidenced by consistently positive customer satisfaction scores. Skilled in food handling and crafting high-quality beverages, with a proven ability to enhance customer satisfaction and repeat business through exceptional service and relationship-building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Cafe 63
Townsville, QLD
12.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Townsville Brewery Co
Townsville, Australia
09.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Operating in fine dining and special events environments
- Crafted spirits, cocktails, and specialty mixed drinks
Waitress
Cafe Society
Townsville, Australia
09.2023 - 11.2024
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service
Cashier
Galactic Donuts
Townsville, Australia
03.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Increased sales of promotional items by informing customers about current offers
Cashier
Pipi Patch Māori Kitchen
Townsville, Australia
09.2019 - 02.2020
- Company Overview: Family owned restaurant
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Maintained a clean and safe working environment by adhering to strict sanitation guidelines and training kitchen staff on proper food handling techniques
- Prepared food items in compliance with recipes and portioning control guidelines
- Family owned restaurant
Education
Highschool - Unenrolled in Year 11
William Ross State
Townsville, QLDSkills
- Strong multitasking
- Greeting guests
- Dining area maintenance
- Customer service
- Order taking
- Time management
Certification
RSA Cert.
Food and Health Safety.
Timeline
Waitress
Cafe 63
12.2024 - Current
Waitress
Townsville Brewery Co
09.2024 - Current
Waitress
Cafe Society
09.2023 - 11.2024
Cashier
Galactic Donuts
03.2021 - 04.2022
Cashier
Pipi Patch Māori Kitchen
09.2019 - 02.2020
Highschool - Unenrolled in Year 11
William Ross State