Leilani Duff-Griffiths
Kingscliff
Summary
Dedicated Supervisor and Dispensary Technician with expertise in retail and customer service. Experienced in team leadership, daily operations management, and customer care. Holds a Certificate IV in Community Pharmacy and knowledgeable in pharmacy procedures and prescription handling. Committed to maintaining professionalism and contributing to a dynamic team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispensary Tech / Supervisor
Priceline Pharmacy
Kingscliff
01.2022 - Current
- Managed inventory orders for high-value pharmacy stock, ensuring compliance with regulations for sensitive and schedule 8 medications.
- Adhered strictly to confidentiality policies when dealing with sensitive patient information.
- Entered personal and private data accurately into the system to maintain confidentiality.
- Trained and mentored team members to enhance productivity, accuracy, and commitment to friendly service.
- Opened and closed the store, ensuring security and proper procedures were followed.
- Eftpos and cash handling including banking large amounts of money.
- Supported pharmacists with daily tasks by utilizing software FRED Dispense, FRED Office, Med Advisor, and Medflow.
- Assisting with booking and managing private appointments.
- Managing communications via phone and email between customers, staff, brand representatives, suppliers and other healthcare workers.
- Ensured accuracy in tasks while effectively handling pressure in a fast-paced environment.
Supervisor / Cashier
Woolworths
Kingscliff
01.2020 - 01.2022
- Operated cash register for cash, cheque, credit card and gift card transactions with excellent accuracy levels.
- Maintained secure cash drawers and resolved discrepancies in daily totals promptly.
- Trained new staff members while delivering exceptional customer service.
- Provided appropriate solutions to customer issues, efficiently handling refunds and exchanges.
- Committed to ensuring the efficient and effective running of the workplace.
Skills
- POS System Operations
- Inventory management
- Cash Handling
- Computer Proficiency
- Data entry
- Microsoft Office
- Time Management
- Leadership
- Teamwork
- Effective Communication
- Customer service
Certification
- Responsible Service Of Alcohol (RSA), Present
- Certificate IV in community pharmacy
- Certificate II in community pharmacy
- Completed prelimary HSC
Timeline
Dispensary Tech / Supervisor
Priceline Pharmacy
01.2022 - Current
Supervisor / Cashier
Woolworths
01.2020 - 01.2022