Leilani Johnson
Coomera,QLD
Summary
Proven in enhancing customer experiences and sales at Jay Jays through exceptional service and problem-solving skills. Excelled in cash handling and teamwork, significantly contributing to a positive work environment. Demonstrated a strong ability to multitask and uphold food hygiene standards, driving operational efficiency and team performance.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Personable fast food professional demonstrating proven success in cultivating customer satisfaction and loyalty. Accustomed to utilizing strong attention to detail and commitment to quality to deliver excellent service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sandwich Artist
Subway
2023.08 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organised in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- excellent communication skills to understand customer preferences accurately while minimising errors in orders.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organised freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Sales Assistant
Jay Jays
2023.12 - 2023.12
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped customers find our christmas sales and good deals
Stall Attendant
Doughnut Time Pop up Stall
2023.03 - 2023.04
- Kept facilities clean to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Greeted customers and offered them assistance.
Cashier and Food Attendant
Coomera Railway Kiosk
2022.02 - 2022.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Some College (No Degree) -
Pimpama State Secondary College
Pimpama, QLD 2020.02 - 2024.05
Skills
Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cash Register Operations
- Food and Beverage Preparation
- Payment Processing
- Occupational Health and Safety
- Food Hygiene Standards and Practices
- Effective multi-tasking
- Cash Handling
Extracurricular Activities
While I attended school I participated in Extracurricular Activities such as
- Pimpama Paws Program ~ Facilitated by Animalism 2022 - 2024
I regularly attended two sessions a week to develop knowledge and skills in dog handling including:
- Behaviour
- Training
- Health care
- Nutrition
- Grooming and Safety
I also helped create a wellbeing space and build an indiginous space
I helped welcome younger kids from grades 7-10 into our space and helped mentor and tutor the younger kids and helped them as much as i could
In July of 2022 I was put into a RRR Program (Rise, Reconnect and Re-engage)
I helped 3 younger boys attend school everyday. They are brothers that had a hard life and hadnt been to school in 3 years and at the time they were in grade 5, grade 6 and grade 8 they are now in grade 7, grade 8 and grade 10 attending school all day and everyday for the last 2 years and they are excelling in school and i am very proud of them and im glad i could help them and happy i got to be close with them and watch them grow into who they are now,
Timeline
Sales Assistant
Jay Jays
2023.12 - 2023.12
Sandwich Artist
Subway
2023.08 - Current
Stall Attendant
Doughnut Time Pop up Stall
2023.03 - 2023.04
Cashier and Food Attendant
Coomera Railway Kiosk
2022.02 - 2022.08
Some College (No Degree) -
Pimpama State Secondary College
2020.02 - 2024.05
Similar Profiles
Manjot KaurManjot Kaur
Manager at SubwayManager at Subway
Aathira VellavanthanathuAathira Vellavanthanathu
Sandwich Artist at SubwaySandwich Artist at Subway
Ishu SahotaIshu Sahota
Sandwich Artist at SubwaySandwich Artist at Subway