Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Liga

Leilani Liga

CALAMVALE,QLD

Summary

Polite and professional young energetic girl. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Agent, Inbound Sales

TSA Group
01.2024 - 05.2024
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Exceeded monthly sales targets through persuasive communication skills and product knowledge.
  • Contributed to achieving departmental goals by consistently meeting individual performance metrics.
  • Built strong rapport with customers, fostering loyalty and repeat business opportunities.

Customer Service Team Member

Kmart, Aus
06.2022 - 12.2023
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Assisted management with performance evaluations, enabling better employee development plans for continuous improvement.

Restaurant Hostess

Maa Kinn Bangkok Thai Food
01.2020 - 06.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

High School Diploma -

MacGregor State High School
MacGregor, QLD
11.2023

Skills

  • Goal-Oriented
  • Building rapport
  • Customer Service
  • Resolving issues
  • Customer communications
  • Cash Handling
  • Communicating with clients
  • Product Knowledge
  • Training experience
  • Payment Processing

Timeline

Call Center Agent, Inbound Sales

TSA Group
01.2024 - 05.2024

Customer Service Team Member

Kmart, Aus
06.2022 - 12.2023

Restaurant Hostess

Maa Kinn Bangkok Thai Food
01.2020 - 06.2022

High School Diploma -

MacGregor State High School

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Leilani Liga