Your Name
Coolum Beach
Summary
I am extremely interested in becoming involved in a more fulfilling, stimulating career, with opportunities for
development and advancement. My goal is to work in a challenging, fast paced environment where I can
continue to grow personally and professionally while working closely with clients, other staff members and
organisations, and to ultimately make positive changes in people’s lives no matter how big or small.
Overview
17
17
years of professional experience
Work History
Resource Support Consultant
EastCoast HR Group
Minyama
07.2021 - 08.2021
- Provided Administrative support ensuring / supporting the efficient management of all professional
- Drafted and presented Candidates Profiles for Temporary and Executive Personnel and where required assisting with data entry and management of shortlisted candidates onto the FastTrack database
- Shortlisted candidates on behalf of consultants and completed initial interviews and screening
- Completed general registration interviews for both Temporary registered Personnel and Permanent registered Candidates in support to consultants
- Completed an initial database screening of registered candidates for all new roles that were added to the consultants portfolio and made recommendations from registered candidates for the roles on offer
- Attended weekly workflow meetings
- Ensured all current vacancies were advertised
- Supported Consultants in achieving all KPI’s
- Ensured the general tidiness and cleanliness of the office
- Maintained Client documentation, including terms of business and database management
VET Administrator
Lexis Training
Maroochydore
01.2018 - 07.2021
- Increase office organisation by developing filing system and customer database protocols
- Complete various reports and analysed each report to decide where improvements could be made
- Track and submit employee timesheets to accounting department for payroll processing
- Process financial documents, including contracts, expense reports and invoices
- Manage phone calls from clients and delivered informative answers to questions
- Communicate with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Guide administrative and professional staff through computer and software problems
- Greet visitors or callers daily to handle inquiries or direct to appropriate persons
- Maintain inventory in administrative building supply closet to prevent shortages of supplies
- Prepare, proof and edit documentation and correspondence to ensure accuracy
- Answer phone calls, direct enquires to the most appropriate person if unable to assist and take messages where appropriate
- Ensure a consistent standard in the presentation of learning and assessment materials
- Data entry, including finalising unit of competency grades and notifying appropriate team members when qualifications are to be issued
- Provide support to the Vocational Education Manager, Trainers and other team members when required
- Day to day general administration duties as required
- First point of contact for up to 700 students at any given time
VET Administrator
The Beauty House Academy, Lexis
Maroochydore
01.2018 - 12.2020
- Data entry, including finalising unit of competency grades and notifying appropriate team members when qualifications are to be issued
- Conducted regular stock take procedures for The Beauty House Academy and liaise with senior trainers on ordering and replenishment of stock
- Maintained first aid facilities at The Beauty House Academy
- Supervised weekly cleaning and managed venue maintenance (eg air conditioning, pest control, testing and tagging of equipment and general maintenance
- Prepared, coordinated and organised meetings as required including distributing meeting materials and taking minutes
- Updated and managed student clinic database
- Day to day general administration duties as required
- Developed a clear understanding of all The Beauty House Academy qualification and short course offerings and how they correlate to the beauty services industry
- Prepared, planned and projected managing the publication of all social media material
- Wrote, executed and deployed newsletters and email marketing communications
- Created and developed new innovative ways to communicate The Beauty House Academy brand to general public
- Networked and developed working relationships with High School Counsellors to attract domestic enrolments
- Networked with beauty industry associates and organised industry speakers/sales representatives and product trainers to enrich our courses, increase student employability and gain industry recognition for the training we provide
- Planned, marketed and hosted The Beauty House Academy events such as open days/nights to engage potential students
- Marketed the student clinic and went on to continue to build client database
- Conducted market research to identify effective ongoing promotional methods
- Responsible of all opening and closing procedures of The Beauty House Academy
- General light cleaning of classrooms, administration area, front reception, student kitchen and bathrooms
- Contributed to the continuous improvement of the business by sharing ideas, participating in staff meetings, raising issues, questioning the way we do things and offering solutions
- Adhered to organisational policies and procedures
Student Services & Activities Coordinator
Lexis English
Maroochydore
05.2016 - 01.2018
- General reception duties (Incl
- Meeting, greeting visitors, being the first point of contact for all enquiries; both by telephone, email and in person and always ensuring reception area is visually maintained to reflect and positive and welcoming environment)
- Was in charge of new student intake every Monday (Inc
- Orientation of the campus, input of all paperwork and student information into student records)
- Organised and ran activities 3 days a week for students
- Was always a helping hand for all general questions for over 150 students and teachers
- Worked closely with the Academic and Campus Manager and assisting with all tasks when necessary
- Liaised with Agencies via email, telephone and campus tours
- Assisted with visa applications
- Responsible for processing and receipting all payments
- Petty cash and banking
- Assisted in internal marketing
- Maintained files, financial, attendance, purchase records and student reports
- Composing letters, emails, newsletters and blog posts
- Answered telephone calls, emails, took and distributed messages, and oversaw incoming and outgoing mail
- Scheduled meetings and reserving rooms for presentation, training, and meetings
Reception & Client Services Officer
ComLink Limited
10.2014 - 05.2016
- Scheduled and participated in team meetings while taking minutes
- General reception duties (Incl
- Meeting, greeting visitors, being the first point of contact for all enquiries; both by telephone, email and in person and always ensuring reception area is visually maintained to reflect and positive and welcoming environment)
- Confidentially created and maintained client files
- Worked closely with the Regional Manager assisting in organising events, booking work related travel, managing calendar, scheduling appointments and attending meetings
- In charge of recruiting Volunteers (Incl
- Processing all paper work, blue cards, police checks & interviews)
- Was responsible of taking all cash payments and invoicing for clients & other organisations
- Petty cash and banking
- Worked across various locations in Queensland assisting in the training of new staff and openings of new offices
Customer Solutions Specialist
Stellar Asia Pacific, Stellar National Call Centre
Maroochydore
03.2014 - 10.2014
- Maroochydore,
- Demonstrated outstanding customer service skills by building relationships with customers over the phone and learning how to accurately deal with different situations
- I moved up skill levels and quickly became floor walking support for other employees & assisted in the training of new staff members
- Handled internal emails, taking and distributing messages, and overseeing incoming and outgoing mail
- Activity listened while finding solutions, writing case notes and performing other tasks
- Learnt how to work in an extremely fast-paced environment while reaching my KPI’s and set targets in the designated timeframes
- Displayed an extremely high level of confidentiality
Hospitality Worker
Raw Energy
Noosaville
01.2012 - 03.2014
Hospitality Worker
Gelato Mio, Coolum Beach
01.2008 - 01.2012
Education
Certificate III in Business, Birtinya - undefined
2015
Statement of Attainment - Medical Administration - undefined
2014
Grade 12 - undefined
Coolum State High School
2012
Skills
- PROFESSIONAL STRENGTHS
- Ability to perform tasks as per the policies and
- Procedures of the organisation
- Exceptional customer service skills, always being
- Friendly, enthusiastic, compassionate and helpful
- High attention to detail
- Excellent organisational skills
- Ability to maintain high level of confidentiality
- Sound communication skills, patience and
- Understanding
- Practical customer communication and problem
- Solving skills
- Ability to quickly learn and adapt to new systems,
- Methods and databases
- Experience with complex administrative and
- Clerical duties
- Skilled in maintaining records
Additional Information
- Competent – I believe that I am a mature individual, confident in communicating and dealing with people in any circumstance and working with minimal supervision as well as being able to interact well with others in a team environment. Motivated – I believe that I would do my best to be accepted as a valued member in any organisation that I work in. I would endeavour to bring the highest standards of courtesy, competency and achievement to any employer, together with a positive mindset and high work ethic. Responsible – I believe I am a conscientious employee who can be depended on in any given circumstance. I am reliable and capable of handling any situation sensibly, with confidentiality and decorum.
Timeline
Resource Support Consultant
EastCoast HR Group
07.2021 - 08.2021
VET Administrator
Lexis Training
01.2018 - 07.2021
VET Administrator
The Beauty House Academy, Lexis
01.2018 - 12.2020
Student Services & Activities Coordinator
Lexis English
05.2016 - 01.2018
Reception & Client Services Officer
ComLink Limited
10.2014 - 05.2016
Customer Solutions Specialist
Stellar Asia Pacific, Stellar National Call Centre
03.2014 - 10.2014
Hospitality Worker
Raw Energy
01.2012 - 03.2014
Hospitality Worker
Gelato Mio, Coolum Beach
01.2008 - 01.2012
Certificate III in Business, Birtinya - undefined
Statement of Attainment - Medical Administration - undefined
Grade 12 - undefined
Coolum State High School