Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leilani Purchase

Coolum Beach,QLD

Summary

With a strong background in real estate, executive support, and client services, I’m now seeking a more fulfilling and growth-oriented career, whether within the property industry or in a new, dynamic field. I thrive in fast-paced environments where I can work closely with clients, collaborate with teams, and contribute to positive, lasting outcomes. Known for my professionalism, empathy, and attention to detail, I take pride in delivering exceptional service, managing complex tasks with ease, and making a meaningful difference in people’s lives, no matter how big or small. I’m eager to take on new challenges that allow me to continue growing both personally and professionally.

Overview

17
17
years of professional experience

Work History

Executive Assistant / Client Services Manager

Eastell and Co.
10.2024 - 05.2025
Executive Assistant Duties:
  • Manage the owner’s schedule, appointments, and communications with discretion and efficiency.
  • Organise meetings, prepare agendas, take minutes, and follow up on action items.
  • Handle email and phone correspondence on behalf of the agency owner.
  • Coordinate travel, events, and special projects.
  • Prepare reports, proposals, listings, and marketing materials.
Client Services Management:
  • Be the first point of contact for high-value clients; ensure an exceptional service experience from enquiry to post-settlement.
  • Coordinate onboarding of vendors, clients, and partners, maintaining detailed records in CRM.
  • Respond to inquiries, manage complaints or concerns, and escalate as needed.
  • Ensure property marketing campaigns (photos, staging, online listings) are executed on time and to standard.
  • Maintain regular follow-ups with buyers, sellers, and landlords.
Sales Associate Responsibilities:
  • Assist with property showings, open homes, buyer call-backs, and private inspections.
  • Prepare and present buyer and vendor feedback reports.
  • Support listing presentations, appraisals, and database prospecting.
  • Draft and manage sales documentation (contracts, offers, agency agreements).
  • Coordinate settlement processes with solicitors, lenders, and other stakeholders.
  • Prospect and generate leads through calls, database management, and community engagement.
  • Organising and liaising all trades to ensure the property is presented at the highest standard.

New Business Development Manager Assistant /Assistant Property Manager

Ray White Maroochydore
03.2023 - 10.2024
  • Assist in identifying new business opportunities and industry trends through research and market analysis.
  • Coordinate and prepare documents such as proposals, presentations, and contracts.
  • Maintain CRM systems and ensure accurate tracking of leads, prospects, and client interactions.
  • Schedule and coordinate meetings, calls, and follow-ups with clients and internal stakeholders.
  • Support the development and execution of marketing campaigns and promotional strategies.
  • Prepare regular reports on business development activities and key performance indicators (KPIs).
  • Provide administrative support including travel arrangements, meeting logistics, and expense reporting for the Business Development Manager.
  • Liaise with internal departments (e.g., marketing, finance, operations) to ensure alignment with business development goals.
  • Oversee the day-to-day operations of assigned properties, ensuring high levels of tenant satisfaction and property performance.
  • Manage leasing activities including tenant selection, lease negotiations, renewals, and move-in/move-out processes.
  • Coordinate maintenance and repairs, ensuring work is completed on time, within budget, and to quality standards.
  • Monitor property expenses and revenues; prepare and manage operating budgets.
  • Collect rent and other fees; manage delinquencies and enforce lease terms as necessary.
  • Conduct regular property inspections to ensure compliance with safety, maintenance, and cleanliness standards.
  • Maintain accurate records of leases, maintenance, insurance, and legal documents.
  • Ensure compliance with local property laws, safety standards, and company policies.
  • Respond promptly to tenant requests, emergencies, and complaints with professionalism and efficiency.
  • Oversee vendor and contractor relationships, including sourcing, contract negotiation, and performance management.

Personal Assistant

DataNova Cloud
10.2021 - 08.2022
  • Filtered and organised the CEO’s incoming and outgoing mail into a meaningful structure
  • Answered e-mails as directed and approved by the CEO
  • Scheduled meetings involving the CEO
  • Responsible for the CEO’s calendar, shadowing the CEO at all meetings to take notes relating to tasks delegated to the CEO
  • CEO’s task list
  • Daily meetings with the CEO to review the day, highlight important e-mails requiring action and scheduling activities and tasks
  • Observed and provided feedback of work with the CEO to ensure timely completion of delegated tasks and actions
  • Ensured tasks delegated to the CEO were completed on time
  • Ran interference for the CEO to limit unnecessary interruptions
  • Displayed absolute discretion at handling confidential information
  • Maintained appropriate filing of personal and professional documentation
  • Reconciled and followed up on all aged receivables
  • Generated invoices
  • Responsible for the emergency evacuation procedure

Resource Support Consultant

EastCoast HR Group
07.2021 - 08.2021
  • Provided administrative support ensuring / supporting the efficient management of all professionals
  • Drafted and presented candidates profiles for temporary and executive personnel and where required assisting with data entry and management of shortlisted candidates onto the FastTrack database
  • Shortlisted candidates on behalf of consultants and completed initial interviews and screening
  • Completed general registration interviews for both temporary registered personnel and permanent registered candidates in support to consultants
  • Completed an initial database screening of registered candidates for all new roles that were added to the consultants portfolio and made recommendations from registered candidates for the roles on offer
  • Attended weekly workflow meetings
  • Ensured all current vacancies were advertised
  • Supported consultants in achieving all KPI’s
  • Ensured the general tidiness and cleanliness of the office
  • Maintained client documentation, including terms of business and database management

VET Administrator

Lexis Training
01.2018 - 07.2021
  • Increased office organisation by developing filing system and customer database protocols
  • Completed various reports and analysed each report to decide where improvements could be made
  • Tracked and submited employee timesheets to accounting department for payroll processing
  • Processed financial documents, including contracts, expense reports and invoices
  • Managed phone calls from clients and delivered informative answers to questions
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Guided administrative and professional staff through computer and software problems
  • Greeted visitors daily to handle inquiries or direct to appropriate persons
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies
  • Prepared, proofed and edited documentation and correspondence to ensure accuracy
  • Answered phone calls, directed enquires to the most appropriate person if unable to assist and took messages where appropriate
  • Ensured a consistent standard in the presentation of learning and assessment materials
  • Data entry, including finalising unit of competency grades and notifying appropriate team members when qualifications are to be issued
  • Provided support to the Vocational Education Manager, Trainers and other team members when required
  • Day to day general administration duties as required
  • First point of contact for up to 700 students at any given time

VET Administrator

The Beauty House Academy, Lexis
01.2018 - 12.2020
  • Data entry, including finalising unit of competency grades and notifying appropriate team members when qualifications are to be issued
  • Conducted regular stock take procedures for The Beauty House Academy and liaise with senior trainers on ordering and replenishment of stock
  • Maintained first aid facilities at The Beauty House Academy
  • Supervised weekly cleaning and managed venue maintenance (eg air conditioning, pest control, testing and tagging of equipment and general maintenance
  • Prepared, coordinated and organised meetings as required including distributing meeting materials and taking minutes
  • Updated and managed student clinic database
  • Day to day general administration duties as required
  • Developed a clear understanding of all The Beauty House Academy qualification and short course offerings and how they correlate to the beauty services industry
  • Prepared, planned and projected managing the publication of all social media material
  • Wrote, executed and deployed newsletters and email marketing communications
  • Created and developed new innovative ways to communicate The Beauty House Academy brand to general public
  • Networked and developed working relationships with High School Counsellors to attract domestic enrolments
  • Networked with beauty industry associates and organised industry speakers/sales representatives and product trainers to enrich our courses, increase student employability and gain industry recognition for the training we provide
  • Planned, marketed and hosted The Beauty House Academy events such as open days/nights to engage potential students
  • Marketed the student clinic and went on to continue to build client database
  • Conducted market research to identify effective ongoing promotional methods
  • Responsible of all opening and closing procedures of The Beauty House Academy
  • General light cleaning of classrooms, administration area, front reception, student kitchen and bathrooms
  • Contributed to the continuous improvement of the business by sharing ideas, participating in staff meetings, raising issues, questioning the way we do things and offering solutions
  • Adhered to organisational policies and procedures

Student Services & Activities Coordinator

Lexis English
05.2016 - 01.2018
  • General reception duties (Incl meeting, greeting visitors, being the first point of contact for all enquiries; both by telephone, email and in person and always ensuring reception area is visually maintained to reflect and positive and welcoming environment)
  • Was in charge of new student intake every Monday (Inc orientation of the campus, input of all paperwork and student information into student records)
  • Organised and ran activities 3 days a week for students
  • Was always a helping hand for all general questions for over 150 students and teachers
  • Worked closely with the Academic and Campus Manager and assisting with all tasks when necessary
  • Liaised with Agencies via email, telephone and campus tours
  • Assisted with visa applications
  • Responsible for processing and receipting all payments
  • Petty cash and banking
  • Assisted in internal marketing
  • Maintained files, financial, attendance, purchase records and student reports
  • Composed letters, emails, newsletters and blog posts
  • Answered telephone calls, emails, took and distributed messages, and oversaw incoming and outgoing mail
  • Scheduled meetings and reserving rooms for presentation, training, and meetings

Reception & Client Services Officer

ComLink Limited
10.2014 - 05.2016
  • Scheduled and participated in team meetings while taking minutes
  • General reception duties (Incl meeting, greeting visitors, being the first point of contact for all enquiries; both by telephone, email and in person and always ensuring reception area is visually maintained to reflect and positive and welcoming environment)
  • Confidentially created and maintained client files
  • Worked closely with the Regional Manager assisting in organising events, booking work related travel, managing calendar, scheduling appointments and attending meetings
  • In charge of recruiting Volunteers (Incl processing all paper work, blue cards, police checks & interviews)
  • Responsible of taking all cash payments and invoicing for clients & other organisations
  • Petty cash and banking
  • Worked across various locations in Queensland assisting in the training of new staff and openings of new offices

Customer Solutions Specialist

Stellar Asia Pacific, Stellar National Call Centre
03.2014 - 10.2014
  • Maroochydore,
  • Demonstrated outstanding customer service skills by building relationships with customers over the phone and learning how to accurately deal with different situations
  • I moved up skill levels and quickly became floor walking support for other employees & assisted in the training of new staff members
  • Handled internal emails, taking and distributing messages, and overseeing incoming and outgoing mail
  • Activity listened while finding solutions, writing case notes and performing other tasks
  • Learnt how to work in an extremely fast-paced environment while reaching my KPI’s and set targets in the designated timeframes
  • Displayed an extremely high level of confidentiality

Hospitality Worker

Raw Energy
01.2012 - 03.2014

Hospitality Worker

Gelato Mio, Coolum Beach
01.2008 - 01.2012

Education

Certificate III in Business -

BUSY At Work
Birtinya, QLD
2015

Statement of Attainment - Medical Administration -

TAFE
Maroochydore, QLD
2014

High School Diploma -

Coolum State High School
2012

Skills

  • Trusted executive support with a calm, proactive approach to managing busy schedules, inboxes, and sensitive communications
  • Warm, client-focused service style with a strong ability to build and maintain positive relationships—whether supporting buyers, vendors, or internal teams
  • Naturally organised and detail-driven; I take pride in keeping operations running smoothly behind the scenes
  • Comfortable managing real estate transactions end-to-end, from open homes to settlement, with a strong knowledge of sales processes
  • Clear, confident communicator with a professional tone and approachable style—great with clients, agents, and executives alike
  • Thrive in fast-paced, high-trust environments where discretion, reliability, and initiative are essential
  • Known for multitasking under pressure while staying calm, solution-focused, and attentive to every detail

Additional Information

  • Competent – I believe that I am a mature individual, confident in communicating and dealing with people in any circumstance and working with minimal supervision as well as being able to interact well with others in a team environment
  • Motivated – I believe that I would do my best to be accepted as a valued member in any organisation that I work in. I would endeavour to bring the highest standards of courtesy, competency and achievement to any employer, together with a positive mindset and high work ethic
  • Responsible – I believe I am a conscientious employee who can be depended on in any given circumstance. I am reliable and capable of handling any situation sensibly, with confidentiality and decorum
  • Trustworthy – I believe in honesty and displaying a sense of integrity at all time. I have a genuine interest in people and treat others as I would like to be treated at all times, with sincerity and respect

Timeline

Executive Assistant / Client Services Manager

Eastell and Co.
10.2024 - 05.2025

New Business Development Manager Assistant /Assistant Property Manager

Ray White Maroochydore
03.2023 - 10.2024

Personal Assistant

DataNova Cloud
10.2021 - 08.2022

Resource Support Consultant

EastCoast HR Group
07.2021 - 08.2021

VET Administrator

Lexis Training
01.2018 - 07.2021

VET Administrator

The Beauty House Academy, Lexis
01.2018 - 12.2020

Student Services & Activities Coordinator

Lexis English
05.2016 - 01.2018

Reception & Client Services Officer

ComLink Limited
10.2014 - 05.2016

Customer Solutions Specialist

Stellar Asia Pacific, Stellar National Call Centre
03.2014 - 10.2014

Hospitality Worker

Raw Energy
01.2012 - 03.2014

Hospitality Worker

Gelato Mio, Coolum Beach
01.2008 - 01.2012

Certificate III in Business -

BUSY At Work

Statement of Attainment - Medical Administration -

TAFE

High School Diploma -

Coolum State High School

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Leilani Purchase