Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Smales

Colley,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Director

Smales Jewellers
06.2007 - 04.2023
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Monitored expenditures to mitigate risk of overages.
  • Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Worked and drove Sales
  • Set and fulfilled budgets for sales teams and management
  • Team management
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Director control of campaign's and collections
  • Coordinated buying,travelled and the selection of jewellery and watches for the stores
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Counter Manager David Jones Perth City

Esteelauder Companies
01.1997 - 01.2023
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Conducted regular staff training sessions for product knowledge and sales techniques.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Performed daily department re-merchandising, price markdowns and merchandise transfers.
  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.

Manager Maurice Meade Subiaco

Maurice Meade
01.2003 - 06.2007
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Hollywood High School
Perth, WA
12.1989

Skills

  • Database Maintenance
  • Budget Management
  • Contract Negotiation
  • Performance Evaluations
  • Organizational Structuring
  • Staff training/development
  • Inventory Tracking and Management
  • Inventory Management
  • Rules and regulations
  • Data Management
  • Project Management
  • Administrative Management
  • Marketing Strategies
  • Relationship Building
  • Goal Setting
  • Sales Strategies
  • Purchasing and planning
  • Customer Service Management
  • Business Management
  • Staff Management
  • Decision-Making
  • Sales management
  • P&L Management
  • Business Leadership
  • Fundraising Events
  • Staff Scheduling
  • KPI Tracking
  • Partnerships and Alliances
  • Price Structuring
  • Crew collaboration
  • Business Administration
  • Employee Scheduling
  • Customer Service
  • Employee Motivation
  • Calendar Management
  • Creativity and Innovation
  • Employee Relations
  • Customer Retention
  • Corporate Social Responsibility
  • Sales Promotion
  • Staff hiring

Timeline

Director

Smales Jewellers
06.2007 - 04.2023

Manager Maurice Meade Subiaco

Maurice Meade
01.2003 - 06.2007

Counter Manager David Jones Perth City

Esteelauder Companies
01.1997 - 01.2023

High School Diploma -

Hollywood High School

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Leilani Smales