Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leilani Styles

Newmarket

Summary

Dynamic sales associate with a proven track record at Youi Insurance, excelling in customer engagement and achieving KPIs. Skilled in relationship building and problem-solving, I effectively trained new team members while exceeding targets. My strong communication abilities and sales expertise drive success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Sales Associate

Youi Insurance
03.2025 - Current
  • Connect and rapport with customers to maintain excitement in the product and engagement throughout long call times.
  • Hit KPI's across all areas of service: customer satisfaction, sales targets and compliancy.
  • Training and supervising new team members, displaying high fluency and process on calls as they listen in.
  • Displaying advanced communication and problem solving skills, handling a high volume of objections and complaints day to day.


Graphic Designer

Zig Zag Womens Support Centre
06.2024 - 12.2024
  • A 6-Month zine project dedicated to education and celebration of Women's support movements.
  • Employed design fundamentals when selecting typography, composition, layout, and colour in design work.
  • Worked intimately with survivors to create visual concepts for their own narratives and features.

Fast Food Crew Member

KFC
11.2021 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Supervised and supported trainees while managing a high-stress work load.

Education

Bachelor of Law - Law

Griffith University
QLD
10-2023

High School Diploma -

Maroochydore High School
Maroochydore
11-2022

Skills

  • Excellent people skills
  • Relationship building
  • Outgoing personality
  • Sales expertise
  • Time management
  • Problem-solving skills

Accomplishments

  • Youi Insurance Passionate Award 2025 Q2 for contributions to office culture and customer service reviews. "Thriving with energy and provides a spark to the office that is unmatched".
  • Youi Insurance High Performer award for operating the Priority 1 phone line for 6 consecutive weeks and receiving an overall performance score of minimum 98%.
  • School Captain at Maroochydore High School
  • Literature Excellence award for topping Maroochydore High School leavers in Literature and General English subjects

Timeline

Sales Associate

Youi Insurance
03.2025 - Current

Graphic Designer

Zig Zag Womens Support Centre
06.2024 - 12.2024

Fast Food Crew Member

KFC
11.2021 - 12.2022

Bachelor of Law - Law

Griffith University

High School Diploma -

Maroochydore High School

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Leilani Styles