Leilani Taofinuu
Sunnybank,QLD
Summary
Dynamic professional with extensive experience in customer service and training. Demonstrated success in fostering teamwork and effectively resolving conflicts, leading to improved customer satisfaction and loyalty program engagement.
Overview
5
5
years of professional experience
Work History
Cashier
Woolworths
Sunnybank, QLD
11.2025 - Current
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
Cashier
Coles supermarket
Sunnybank, QLD
09.2023 - 12.2024
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
Trainer
Phiitkid Fitness
Underwood , Queensland
06.2024 - 06.2024
- Created a supportive community atmosphere among clients to encourage participation.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
Cashier/Stocker
Foodworks
Woodridge , Queensland
01.2021 - 08.2023
- Collaborated with team members to ensure smooth operation during peak hours.
- Resolved customer complaints professionally to ensure a positive shopping experience.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Marsden State High School
Waterford West 10-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Inventory management
- Sales promotion
- Reliability
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
Timeline
Cashier
Woolworths
11.2025 - Current
Trainer
Phiitkid Fitness
06.2024 - 06.2024
Cashier
Coles supermarket
09.2023 - 12.2024
Cashier/Stocker
Foodworks
01.2021 - 08.2023
High School Diploma -
Marsden State High School