Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cashier

Leilani Taofinu'u

Sunnybank,QLD

Summary

Proven Cashier with a track record of enhancing customer loyalty and streamlining checkout processes at Coles Supermarket. Excelled in customer service excellence and complex problem-solving, significantly contributing to store success through meticulous cash handling and fostering positive customer relations. Demonstrates exceptional work ethic, integrity, and a commitment to customer satisfaction. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience

Work History

Cashier

Coles Supermarket
08.2023 - 02.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Cashier

FoodWorks Supermarkets
03.2020 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Marsden State High School
Waterford West, QLD
10.2025

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Time management skills

Cleaning and sanitizing

Customer service excellence

Order Taking

Complex Problem-Solving

Merchandise Restocking

Accomplishments

  • Represented Queensland School girls U16s Rugby League
  • Represented Metropolitan East from 2021-2024
  • Signed with The Gold Coast Titans
  • Made school Team Of The Year from 2022-2024

Timeline

Cashier

Coles Supermarket
08.2023 - 02.2024

Cashier

FoodWorks Supermarkets
03.2020 - 03.2022

Marsden State High School

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Leilani Taofinu'u