Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leilani Uys

Redland Bay ,Queensland

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Knowledgeable and dedicated customer service professional, solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

5
5
years of professional experience

Work History

Corporate Service Assistant - Catering Coordinator

Cooper Grace Ward
10.2024 - 04.2025
  • Coordinate meeting and conference room set-ups.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Monitored dining room inventory and replenished as necessary.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Performed stocktakes.
  • Cash handling and processing of invoices.
  • General administration tasks.
  • Engagement in weekend work for private events.

Shift Supervisor and Delivery Driver

Domino's Pizza
05.2022 - 10.2024
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista and Crew Member

McDonald's Restaurant
04.2021 - 05.2022
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during busy periods to a positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Redland Bay Fish Depot
04.2020 - 05.2021
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter and other areas.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

High School Diploma -

Sheldon College

High School Diploma -

Groves Christian College
Distance Education

High School Diploma -

Tafe Senior College
Alexandra Hills, QLD

Skills

  • Customer assistance and relations
  • Food service
  • Verbal and written communication
  • Ingredient preparation and merchandise restocking
  • Food delivery
  • Complaint handling
  • Product restocking
  • POS system operations, cash handling and management
  • Training and onboarding
  • Team leadership

Languages

English
Afrikaans

Timeline

Corporate Service Assistant - Catering Coordinator

Cooper Grace Ward
10.2024 - 04.2025

Shift Supervisor and Delivery Driver

Domino's Pizza
05.2022 - 10.2024

Barista and Crew Member

McDonald's Restaurant
04.2021 - 05.2022

Crew Member

Redland Bay Fish Depot
04.2020 - 05.2021

High School Diploma -

Sheldon College

High School Diploma -

Groves Christian College

High School Diploma -

Tafe Senior College

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Leilani Uys