Leilani Weston
Thursday Island
Summary
Currently working as a Clinical Assistant at Thursday Island Pathology and looking for a second Job. Friendly and reliable professional with strong communication skills with a background in Retail. Just over 5 years of customer service experience, including supervisory roles, with proven ability to thrive in fast-paced, team-oriented environments. Quick to learn, personable, and committed to creating a welcoming atmosphere - ready to bring energy and efficiency to any busy setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pathology Lab Assistant
Pathology Queenslandd
12.2022 - Current
- Ensured seamless workflow within the laboratory, prioritizing tasks according to urgency and importance.
- Enhanced lab efficiency by organizing and maintaining all pathology specimens and records.
- Maintained a clean, well-organized workspace to optimize productivity and prevent cross-contamination of samples.
- Facilitated smooth communication between the pathology department and hospital staff, ensuring prompt delivery of critical information regarding patient diagnoses.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labelling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Shop Assistant / Cashier
Mitre 10
08.2017 - 11.2022
- Inventoried required material, tools and equipment to record product on-hand or to be ordered.
- Maintained work area organization and cleanliness to uphold production levels and safety.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Inspected items for damage and obtained replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
Waitress
Vinnies Italian Restaurant
05.2021 - 06.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cafe Worker
Uncle Frankie's Cafe
11.2016 - 12.2016
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Operated industrial dishwasher, washing glassware and small items by hand.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Rang up orders on cash register efficiently, processing cash, credit card and personal check payments.
Education
Tagai State College
Thursday Island, QLD11.2019
Skills
- Team management
- Time management
- Conflict resolution
- Following safety practices
- Product knowledge
- POS systems
- Good Communicator
- Problem Solving
- Customer service
- Cash handling
- Stock replenishment
Certification
- Certificate of Education
- Certificate II in Maritime Operations (Coxswain Grade 1 Near Coastal)
Timeline
Pathology Lab Assistant
Pathology Queenslandd
12.2022 - Current
Waitress
Vinnies Italian Restaurant
05.2021 - 06.2021
Shop Assistant / Cashier
Mitre 10
08.2017 - 11.2022
Cafe Worker
Uncle Frankie's Cafe
11.2016 - 12.2016
Tagai State College
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