Satvir Singh
Shepparton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
IT Customer Service
IT Support
03.2017 - 05.2019
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Coordinated shipping logistics for repaired items that required offsite services or delivery back to the customer upon completion.
- Provided exceptional customer service to students, faculty, and visitors while maintaining a professional demeanor.
- Collaborated with team members to achieve departmental goals and provide exceptional customer service.
Orchard Worker
L And R Khakh Pty Ltd
08.2019 - 11.2021
- Ensured cleanliness of workspaces by regularly disposing of waste materials and sanitizing tools as needed.
- Increased overall orchard productivity by implementing efficient pruning and thinning techniques.
- Assisted with packing harvested fruits into crates for transportation while following strict packaging guidelines to prevent damage during transit.
- Maintained consistent communication with fellow team members to ensure efficient task completion and optimal orchard performance.
Former Cleaner
Cleaning & Co
02.2020 - 09.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Customer Service Representative
Liberty
11.2021 - 03.2024
- Maintained up-to-date knowledge of product information to assist customers effectively.
- Provided key information to supervisors regarding customer issues or complaints.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
Processed orders, forms, applications, and requests efficiently.
- Coordinated office maintenance and repairs to ensure a safe and clean working environment.
Assisted team members in resolving complex issues with critical thinking and tactful
communication.
Customer Service Representative
7-eleven
03.2025 - 04.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maximized client retention through exceptional customer service and timely followups.
- Provided excellent customer service by resolving inquiries promptly and professionally.
Education
High School Diploma -
Greater Shepparton Secondary College
Shepparton, VIC10-2022
High School Diploma -
SELC
Shepparton10-2019
Skills
- Call Management
- Data Collection
- Consultative Sales
- Product Knowledge
- Team development
- Administrative support
- Banking operations support
- Materials Transport
- Merchandise upselling
- Building and establishing rapport
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Interests
- Volunteering
- IT Development
- Agriculture
- Mechanics
- Management
- Customer Relations
- Music Production
- Graphic Design
- Course Studies
Timeline
Customer Service Representative
7-eleven
03.2025 - 04.2025
Customer Service Representative
Liberty
11.2021 - 03.2024
Former Cleaner
Cleaning & Co
02.2020 - 09.2021
Orchard Worker
L And R Khakh Pty Ltd
08.2019 - 11.2021
IT Customer Service
IT Support
03.2017 - 05.2019
High School Diploma -
Greater Shepparton Secondary College
High School Diploma -
SELC
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