Lei Marie Oledan
Gosnells,WA
Summary
Proven Administration Officer at Focus Australia Migration Services, adept in Microsoft Suites and delivering effective customer service. Excelled in enhancing client satisfaction and streamlining visa processes, demonstrating exceptional attention to detail and a cooperative team spirit. Achieved a high volume of application management with accuracy, contributing significantly to operational efficiency.
Overview
9
9
years of professional experience
Work History
Executive Assistant/Administrative Officer
Focus Australia Migration Services
2022.11 - Current
- Assisted clients with complex visa requirements, providing detailed guidance on documentation and procedures.
- Enhanced customer satisfaction by offering personalized assistance and prompt responses to inquiries about the visa process.
- Provided exceptional support to applicants experiencing difficulties, resolving issues quickly and professionally.
- Organized visa application materials meticulously, ensuring all required documents were submitted correctly within specified timeframes.
- Ensured accurate completion of visa requirements, conducting thorough reviews to minimize errors and delays before turning over to the Senior Migration Consultant.
- Assisted clients with the completion of applications and paperwork.
- Managed a high volume of daily applications while maintaining attention to detail and accuracy in documentation.
- Communicated with people from various cultures and backgrounds on the application process.
- Maintained strict confidentiality of client data, ensuring compliance with data protection regulations and company policies.
- Issuing invoices to clients and ensuring invoices are settled in time.
- Liaising with travel agents to organize flights for overseas workers.
Receptionist/Assistant Property Manager Trainee
HouseSmart Real Estate Pty Ltd
2022.05 - 2022.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Preparation of property condition report before tenancy starts
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Promptly responded to tenant complaints and concerns for over 60 properties.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
Customer Service Representative
BP
2017.04 - 2022.10
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled 200 customers in fast-paced retail setting in coordination with solid team of 2 customer service associates
Front of House Team Member
Hungry Jack's
2015.07 - 2017.04
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established a welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Education
Certificate IV in Human Resources Management - Human Resources Management
North Metropolitan TAFE (Online)
Joondalup, WA12.2024
High School Diploma -
Thornlie Senior High School
Thornlie, WA12.2015
Skills
- Microsoft Suites
- Quickbooks
- Migration Manager
- Effective customer service
- Data Entry
- Scheduling appointments
- Filing
- Administrative Support
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Stock monitoring
- Cash Handling
Achievements
- Certificate II in Business Education
- Western Australian Certificate of Education
- Completed UniReady Enabling Course
Referees
- Contra Lobo
Senior Migration Consultant
Focus Australia Migration Services
0418 951 446
- Joanna Mingi
Administration/Accounts Officer
Focus Australia Migration Services
0431 831 841
- Christina Ngo
Property Manager
0452 112 701
Housesmart Real Estate Pty Ltd
- Arlene Gregorio
Former Assistant Property Manager
HouseSmart Real Estate Pty Ltd
0451 551 423
Timeline
Executive Assistant/Administrative Officer
Focus Australia Migration Services
2022.11 - Current
Receptionist/Assistant Property Manager Trainee
HouseSmart Real Estate Pty Ltd
2022.05 - 2022.11
Customer Service Representative
BP
2017.04 - 2022.10
Front of House Team Member
Hungry Jack's
2015.07 - 2017.04
Certificate IV in Human Resources Management - Human Resources Management
North Metropolitan TAFE (Online)
High School Diploma -
Thornlie Senior High School
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