Leimona Hafoka
Melbourne,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Mercedes Benz, adept in team leadership and conflict resolution. Excels in customer service, enhancing satisfaction ratings through meticulous attention to detail and effective time management. Skilled in heavy lifting and fostering team collaboration, consistently achieving project goals with high-quality standards.
Professional laborer with hands-on experience and readiness for demanding tasks. Skilled in operating machinery, handling materials, and maintaining safety standards. Strong focus on teamwork and adaptability to changing work conditions. Reliable and results-driven, with keen ability to support team objectives and productivity.
Overview
9
9
years of professional experience
Work History
Labourer
Target
01.2023 - Current
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Followed instructions and safety protocols while operating machinery and equipment.
Receptionist Administrator
Reject Shop
05.2019 - 10.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Team Leader Role
Mercedes Benz
07.2018 - 09.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Leader
Nandos
01.2016 - 05.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Vce Year 12 -
Braybrook Secondary School
Melbourne, VICSkills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Punctual and reliable
- Customer service
- Time management
- Physical strength
- Material handling
- Repetitive work
- Safety procedures
- Hand-eye coordination
- Team collaboration
- State Driver's license
- Team player
Timeline
Labourer
Target
01.2023 - Current
Receptionist Administrator
Reject Shop
05.2019 - 10.2022
Team Leader Role
Mercedes Benz
07.2018 - 09.2020
Team Leader
Nandos
01.2016 - 05.2018
Vce Year 12 -
Braybrook Secondary School
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