Summary
Overview
Work History
Education
Skills
Work Experience
VOLUNTEER EXPERIENCE
Referees
Timeline
Generic

Leinati Vaega

Tarneit,VIC

Summary

Dependable professional with experience in dynamic, high-performance environment. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Also a customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Retail Assistant

Officeworks Werribee
03.2019 - Current
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options

Crew Member

McDonald’s Hoppers Crossing
12.2014 - 02.2015
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas as needed.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Performing day to day cleaning duties.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Education

Diploma - Tourism And Travel Management

William Angliss Institute of TAFE
Melbourne, VIC
12.2018

High School Diploma -

The Grange P-12 College
Hoppers Crossing, VIC
12.2017

Skills

  • POS Systems
  • Cash Handling
  • Payment Processing
  • Customer Service
  • Outstanding verbal and written communication
  • Methodical multitasking
  • Responsible
  • Teamwork
  • Retail Transactions Processing
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Engaging with Diverse Customers
  • Team Cooperation
  • Goal-Driven

Work Experience

Scan Global Logistics Melbourne - File Clerk

February 2019

  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized and sorted incoming documents.
  • Cleaned up files regularly by removing outdated information for archival or disposal.

VOLUNTEER EXPERIENCE

Date - November 2014 - December 2014

Where - The Grange P-12 College (Canteen)

Duties - Cashier/Customer Service, Preparing food, Cleaning duties


Date - March 2016 - September 2016 

Where - Truganina Rabbitohs Rugby League Club (Canteen)

Duties - Cashier/ Customer Service, Preparing food, Cleaning duties

Referees

Catherina Reschke - Manager

cathyr62@hotmail.com

0439070991


Nicolaus Glennon - Manager

nglennon@officeworks.com.au

0458161485


Camille Booc

camillegracebooc@gmail.com

0437350355

Timeline

Retail Assistant

Officeworks Werribee
03.2019 - Current

Crew Member

McDonald’s Hoppers Crossing
12.2014 - 02.2015

Diploma - Tourism And Travel Management

William Angliss Institute of TAFE

High School Diploma -

The Grange P-12 College

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Leinati Vaega