LEIRE DIESTE FRANCA
Scarborough,Australia
Summary
Dedicated professional with a robust background in mining and hospitality, adept at orchestrating operations for large FIFO accommodations. Proven track record of enhancing operational efficiency and client satisfaction through innovative process improvements and effective team coordination.
Overview
7
7
years of professional experience
Work History
Duty Manager / Assistant Village Manager
Sodexo
Karratha, Australia
01.2025 - Current
- Supported the overall management and day-to-day operations of Red Dog Village.
- Assisted Village Manager in managing daily operations of 2,000-person FIFO village, ensuring seamless service delivery.
- Working closely with the Village Manager to ensure the safe, efficient and compliant delivery of services while maintaining exceptional client satisfaction and operational performance.
- Coordinate the operations of Administration, Housekeeping, Catering, Retail, Maintenance and Village Services.
- Ensure all services are delivered in accordance with Sodexo standards, contractual KPIs and client expectations.
- Oversee accommodation management, room allocations and village occupancy.
- Manage resident arrivals, departures, check-ins and check-outs.
- Coordinated workforce mobilisation and demobilisation activities.
- Prepare daily operational reports, shift handovers and management updates.
- Monitor staffing levels, workforce planning and roster requirements.
- Support payroll administration, leave management and attendance compliance.
- Established and nurtured relationships with client representatives and internal stakeholders to enhance collaboration and service quality.
- Resolve resident concerns and operational issues promptly while maintaining high customer service standards.
- Ensure compliance with company policies, operational procedures and HSE requirements.
- Assist with Return to Work and Injury Management processes.
- Promote and maintain a strong safety culture across the village.
- Support workplace inspections, hazard identification and risk assessments.
- Participate in incident investigations and corrective action implementation.
- Ensure compliance with Health, Safety and Environment (HSE) policies and procedures.
- Encourage proactive reporting and continuous improvement in workplace safety.
- Lead and support multidisciplinary departments in a fast-paced FIFO environment.
- Coach and mentor supervisors and operational staff.
- Develop and implement improved administrative processes to increase efficiency.
- Improve communication and collaboration between departments.
- Identify operational improvement opportunities and implement practical solutions.
- Maintain high standards of operational performance and customer satisfaction.
- Red Dog Village, a large FIFO accommodation facility with approximately 2,000 residents.
- Coordinated large-scale workforce logistics for smooth transitions. workforce mobilisation and accommodation logistics.
- Implemented new administrative and luggage-tracking processes that improved operational efficiency.
- Strengthened communication and collaboration across multiple operational departments.
- Supported the successful delivery of village operations while consistently meeting client expectations and operational KPIs.
- Demonstrated strong leadership by managing village operations during periods of senior management absence.
FIFO Administrator / Retail
Sodexo
Meekatharra, Australia
04.2024 - 01.2025
- Managed daily office operations, ensuring workplace cleanliness, safety and functionality.
- Ensured compliance with company policies and health & safety regulations.
- Coordinated flights and workforce logistics.
- Processed accommodation bookings and room allocations.
- Updated and verified employee rosters regularly.
- Managed confidential employee records and documentation.
- Coordinated communication between Administration, Housekeeping, Kitchen, Retail, Maintenance and Mine Site departments.
- Produced operational reports to inform decision-making and enhance workflow.
- Oversaw daily petty cash transactions and reconciliations.
- Delivered exceptional customer service to enhance resident satisfaction and support community engagement.
- Assisted customers with purchases and inquiries.
- Resolved customer complaints professionally.
- Tracked and assessed inventory levels to maintain stock availability and prevent shortages.
- Performed regular stocktakes to verify inventory accuracy.
- Ordered stock from suppliers.
- Used SwiftPOS.
- Prepared inventory and financial reports.
- Tracked expenses and maintained accurate records.
- Assisted with budgeting processes.
- Performed accurate data entry across multiple databases.
FIFO Utilities
Collar Group
, Australia
06.2023 - 04.2024
- Executed housekeeping duties across FIFO accommodation facilities to maintain cleanliness and comfort for residents.
- Maintaining high housekeeping standards.
- Conducted basic maintenance tasks to ensure continuous functionality of facilities.
- Assisting residents.
- Coordinated administrative support to enhance office operations and streamline communication.
- Preparing operational reports.
- Ordered cleaning supplies.
- Answering telephone enquiries.
General Manager
Automatic Restaurant
, Australia
11.2022 - 06.2023
- Full responsibility for daily business operations.
- Managed budget, aligning financial resources with business objectives.
- Monitored expenses to ensure adherence to budget, supporting financial stability.
- Staff training and development.
- Workforce planning and rostering.
- Processed employee payroll, ensuring accuracy and timeliness to support workforce satisfaction.
- Coordinated with suppliers to ensure timely delivery of materials.
- Customer relationship management.
- Complaint resolution.
- Team leadership.
- Business performance reporting.
- Managing social media presence.
Crystal Club Administrator
Crow Towers Perth
Perth, Australia
11.2022 - 02.2023
- Assisted VIP guests with personalized service during their stay.
- Delivered guest services at front desk, addressing inquiries and requests to enhance guest experience.
- Coordinated email correspondence with clients and colleagues to streamline communication.
- Arranged floor setup for events, ensuring proper layout and organization.
- Supported team by organizing files and scheduling appointments, ensuring operational efficiency.
- Booking management.
- Opera Property Management System.
General Manager
Society Restaurant
, Australia
09.2019 - 10.2022
- Managed all restaurant operations.
- Supervised hospitality teams to ensure high service standards and guest satisfaction.
- Resolved customer complaints effectively to enhance guest loyalty and retention.
- Conducted recruitment processes to hire qualified staff.
- Negotiated with suppliers to secure favorable terms and maintain quality standards.
- Budget control.
- Profitability improvement.
- Menu design.
- Product quality management.
- Created and managed staff rosters to ensure adequate coverage.
- Customer relationship management.
- Social media management.
Education
Bachelor of Journalism and Photography -
University of Zaragoza
SpainCertificate III in Business Administration -
Food Safety Supervisor -
Skills
- Accommodation management
- Lodging management
- Workforce logistics
- Rostering
- Operational Software
- Operational Reporting
- Data Entry
- Inventory Management
- Microsoft Office Suite
- SwiftPOS
- Opera PMS
- Safety compliance
- Customer service
- INX
Languages
English
Full Professional
Italian
Full Professional
Spanish
Native/ Bilingual
French
Full Professional
Timeline
Duty Manager / Assistant Village Manager
Sodexo
01.2025 - Current
FIFO Administrator / Retail
Sodexo
04.2024 - 01.2025
FIFO Utilities
Collar Group
06.2023 - 04.2024
General Manager
Automatic Restaurant
11.2022 - 06.2023
Crystal Club Administrator
Crow Towers Perth
11.2022 - 02.2023
General Manager
Society Restaurant
09.2019 - 10.2022
Bachelor of Journalism and Photography -
University of Zaragoza