Leisa Brand
Southern Highlands,NSW
Summary
Proven leader in housekeeping and floral design, enhancing guest satisfaction and client experiences at Bundanoon Hotel and Beautiful Flowers. Expert in housekeeping standards and creative floral installations, boosting efficiency and sales through innovative strategies and teamwork. Skilled in fostering collaboration and maintaining high cleanliness, achieving significant improvements in operational outcomes.
Overview
19
19
years of professional experience
Work History
Housekeeping
Bundanoon Hotel
07.2018 - Current
- Collaborated with housekeeping staff to ensure timely room turnovers and impeccable cleanliness standards.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Coordinated with housekeeping staff to expedite room turnovers during peak periods.
- Maintained a clean work environment by following proper housekeeping procedures, contributing to overall site safety.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
- Collaborated with housekeeping staff to ensure timely room availability and high cleanliness standards.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Collaborated with housekeeping staff to ensure seamless integration of services for each hotel guest.
- Collaborated with other housekeeping staff members to complete larger projects efficiently as a team.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Collaborated with housekeeping staff to ensure timely room turnover for incoming guests.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Enhanced cleanliness standards by implementing efficient housekeeping procedures and schedules.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Enhanced overall cleanliness by implementing efficient housekeeping procedures and protocols.
- Maintained facility to computer standards through proper maintenance, repair and housekeeping.
- Collaborated with housekeeping staff to maintain clean, organized spaces throughout the facility.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher guest satisfaction.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Received housekeeping and maintenance requests or work orders and contacted staff to resolve.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming guests.
Senior Florist
Beautiful Flowers
11.2005 - 05.2009
- Collaborated with event planners to design custom floral installations for high-profile events, resulting in client satisfaction and repeat business.
- Implemented creative visual merchandising displays that attracted foot traffic into the shop, increasing overall sales volume.
- Enhanced customer experiences by creating bespoke floral arrangements tailored to individual preferences and needs.
- Coordinated efficient logistics during peak holiday seasons by organizing additional staffing resources and streamlining order processing.
- Demonstrated exceptional leadership skills by fostering a positive work environment that encouraged collaboration and open communication among team members.
- Expanded clientele base by offering personalized consultations that resulted in positive word-of-mouth referrals.
- Maintained inventory control, ensuring adequate stock levels on hand while reducing waste through proper care techniques for perishable items.
- Spearheaded community outreach initiatives, partnering with local organizations for charitable events involving floral donations or workshops.
- Designed memorable wedding florals that exceeded client expectations while adhering to strict budgets and timelines.
- Boosted store reputation by consistently providing excellent customer service when assisting customers with their floral needs and inquiries.
- Negotiated contracts with corporate clients for ongoing floral services, resulting in stable recurring revenue streams.
- Managed and led a team of junior florists, providing mentorship and guidance for career development and skill improvement.
- Prepared potted plants and bouquets based on customer requirements.
Education
HSC -
Moorefield Girls High School
Kogarah, NSW2017
Diploma Of Acting - Acting
Ensemble Acting Studios
Sydney, NSW12.2016
Skills
- Housekeeping knowledge
- Housekeeping services
- Housekeeping tasks
- Cleaning and Housekeeping
- General housekeeping duties
- Housekeeping standards
- Housekeeping and Organization
- Daily housekeeping
Timeline
Housekeeping
Bundanoon Hotel
07.2018 - Current
Senior Florist
Beautiful Flowers
11.2005 - 05.2009
HSC -
Moorefield Girls High School
Diploma Of Acting - Acting
Ensemble Acting Studios
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