Summary
Overview
Work History
Education
Skills
National Emergency Service Medal
Timeline
Generic

Leisa Gregory

Summary

Dynamic operations manager with a proven track record at Aqua Journey's, excelling in business development and customer relations. Skilled in personnel management and financial administration, I fostered a supportive culture that enhanced employee motivation and satisfaction. My strong communication abilities and strategic decision-making drove profitability and growth while ensuring exceptional client care.

Overview

28
28
years of professional experience

Work History

Travel Company Owner/Manager of Operations

Aqua Journey's
01.2016 - Current
  • Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
  • Hired, trained and managed staff to cultivate productive and efficiency
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Resolved customer service issues with timely and professional resolutions.
  • Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
  • Managed 5 employees, all home based
  • Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Therapeutic Care Worker

Caspa
11.2024 - 02.2025
  • Ensured timely administration of medication, following strict protocols to maintain client safety.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Fostered a safe, comfortable environment for clients by maintaining clean and organized living spaces.
  • Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
  • Maintained detailed records of client care, documenting progress and areas requiring further attention from healthcare professionals.
  • Built strong relationships with clients to deliver emotional support
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

NDIS

Multiple
09.2023 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Paramedic

NSW Ambulance Service
11.1997 - 08.2022
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
  • Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.

Registered Nurse

NSW Health
01.2013 - 09.2015
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.

Education

Bachelor of Science - Nursing

Charles Sturt University
Bathurst, NSW
11-1999

Bachelor of Science - Nursing

Charles Sturt University
Bathurst, NSW
11-2004

Skills

  • Customer relations
  • Small business operations
  • Personnel management
  • Business development
  • Financial administration
  • Employee motivation
  • Operations management
  • Recruiting and training
  • verbal and written Communication
  • Patient Care
  • Task delegation

National Emergency Service Medal

I was awarded The National Emergency Service Medal from The Governor General for my service in the 2019-2020 bush fires.

Timeline

Therapeutic Care Worker

Caspa
11.2024 - 02.2025

NDIS

Multiple
09.2023 - 07.2024

Travel Company Owner/Manager of Operations

Aqua Journey's
01.2016 - Current

Registered Nurse

NSW Health
01.2013 - 09.2015

Paramedic

NSW Ambulance Service
11.1997 - 08.2022

Bachelor of Science - Nursing

Charles Sturt University

Bachelor of Science - Nursing

Charles Sturt University

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Leisa Gregory