Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leisa Lisciotto

Gawler,TAS

Summary

Adaptable and motivated professional transitioning into community services, leveraging a strong background in customer service, grant writing, and frontline support. Skilled in client engagement, problem-solving, and building relationships to drive positive outcomes. Currently working as a Grant Writer for Hills Community Aid and volunteering as a Receptionist at Learning in the Hills. Committed to continuous learning and applying my Diploma in Community Services to support vulnerable individuals and make a meaningful impact.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Grant Writer and Admin Support

Hills Community Aid
02.2024 - Current
  • Researched, developed, and wrote over 20 grant applications and funding proposals for not-for-profit programs.
  • Created persuasive business cases aligning with organisational goals and community needs.
  • Managed multiple grant applications, meeting strict submission and reporting deadlines.
  • Built and maintained relationships with funding bodies, stakeholders, and community partners
  • Developed and reviewed program budgets to align with grant requirements.
  • Conducted research using databases and online sources to support funding applications.
  • Assisted in assessing social impact and program value for funding compliance.
  • Maintained accurate records of applications, outcomes, and reporting deadlines.
  • Contributed to a collaborative team culture and attended grant writing conferences to expand resources.
  • Researched new funding opportunities to maximise income sources.

Order Processing and Administration

Bosetti Blind and Shutters
09.2020 - Current
  • Receive, review, and accurately process customer orders in multiple order management systems.
  • Maintain strong attention to detail to ensure order accuracy of 98% and prevent errors.
  • Communicate with customers to confirm order details, provide updates, and resolve inquiries efficiently.
  • Coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment.
  • Identify and rectify order discrepancies promptly to maintain high customer satisfaction.
  • Collaborate with internal departments to streamline order processing procedures and improve efficiency.
  • Provide exceptional customer service, demonstrating professionalism and problem-solving skills.

Lived In England

Customer Service Roles
08.2013 - 09.2019
  • Job Roles while living in England include Europcar Car & Van Hire, Thomas Cook Travel Agent, Foresters Financial Call Centre.

The above roles require

  • Self-motivation, with a strong sense of personal responsibility.
  • Work effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Diploma - Community Services

TAFE NSW
NSW
07-2024

Skills

  • Strong communication and interpersonal skills
  • Active listening and client engagement
  • Empathy and relationship-building
  • Problem-solving and conflict resolution
  • Ability to handle sensitive and confidential information
  • Time management and ability to meet deadlines
  • Multitasking in fast-paced environments
  • Attention to detail and accurate documentation
  • Research and grant writing expertise
  • Customer service (face-to-face and phone-based)
  • Organisational and administrative skills
  • Data entry and record-keeping
  • Collaboration with diverse teams and stakeholders
  • Adaptability and ability to learn quickly
  • Strong work ethic and commitment to continuous improvement

Certification

  • First Aid Certification - November 2024
  • Love Bites Respectful Relationships Program NAPCAN - October 2024
  • Digital Mentoring: Helping your community Be Connected GOOD THINGS AUSTRALIA - April 2024
  • National Police Check
  • Working With Children

Timeline

Grant Writer and Admin Support

Hills Community Aid
02.2024 - Current

Order Processing and Administration

Bosetti Blind and Shutters
09.2020 - Current

Lived In England

Customer Service Roles
08.2013 - 09.2019

Diploma - Community Services

TAFE NSW
Leisa Lisciotto